It is a pretty significant change when you consider that Daryl Hazel is not only senior vice price but president of Ford Customer Service Division (FCSD) under his umbrella are all vehicle service programs, recalls , tsb's , global warranty analysis, service engineering operations, dealership relations marketing programs for service and dealership operations. If it happens on the service side of the business, he responsible for it. So his departure is noteworthy to say the least. Especially considering the changing markets and how service equates to repeat business and happy customers.