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hawaiicarguy

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  1. No need to let me in on anything...most dealerships have a good parts supply on hand especially common parts.....as for computers....well a video card is a common part. No need to jump in and defend Apple, just said it was not for me. So calm down there, its not that critical.
  2. Hate to say but mine is the same....although the problem is intermittent. So I am not sure what is going on there.....maybe something to do with the HVAC?
  3. That is a lot of damage...looks to me like your car was involved in a joy ride. Who knows what else is lurking on the hood to bite you later. I think more than a apology is necessary, so compensation is in order. I too would ask them to buy back the car, or compensate you in cash for the vehicle's lost value. In fact I would have the car evaluated by an independent mechanic to see if there is any suspension damage....especially since they had to replace a wheel.
  4. Uhh yeah, but how mad would you be if you had to send your Focus back to the assembly plant for a part that would need to be replaced. The dealer even if they did not have the part, might have the option of removing it from a new car on site. As for your Macbook Pro.....why could they not replace the video card on site? I think it would be better to have on site technicians, that is what franchised dealers offer. I am not saying Apple stuff is crap, it is quite good, I am just not in love with the service.
  5. I think the issue is that there a good amount of honest dealers, and a good amount of dishonest ones. I think the dealer body needs to do a better job of policing itself. Yes that gets done by a consumer who walks away and says never again, but they usually say never again to the manufacturer. I do not believe dealerships are evil. However the deeds of the few bad ones can be casting a shadow on the whole. Factory owned stores can be a pain too. I do not purchase Apple products because of my local Apple store. They are powerless to do anything to help when something goes wrong. My local Ford dealer where I live now, even when something is beyond their control, tries anything to fix it, if they cannot make a deadline, they call me, tell me why, and give me a new time. However, in places where I used to live the Ford Dealers were to put it mildly doing everyone a disservice. The bottom line is that transparency is key, the games need to end, customers and sellers should not be at war with one another. We do not have to be friends either, just be honest. Know what you are talking about when dealing with a customer, if you do not know the answer, say Hang on a second. And then go get the right answer! The customer should not be a scum bag either. Do not roll in with the collection agents at your heals and ask for 1.9 APR on the Ford Raptor sitting in the showroom. It does cut both ways.
  6. As far as the trade goes, I am sure you are using the "Black Book" etc...but maybe if you see that it is rough you have a standard chart that shows what amount of money you deduct for certain issues. In fact show it to the customer. If the car smells like an animal died inside, and it costs say 400 bucks to clean it up to recondition it, lob that off the price. If they do not like it, ask them to to get it cleaned on their dime and bring it back and you will offer more. I will bet that most people will choose the convenience of having you do it. As far as the middle man I believe Mettech is saying franchised dealers....more direct from the factory selling. I am not sure about the advantage or disadvantage....as both sides have a lot to say about that. I am just for a standardized more up front approach. It is the surprises from the buyer and the seller, that are a pain.
  7. In my humble view, the process takes too long. I feel that the majority of the time spent with the salesperson, should be demo'ing the car, and after the paperwork is signed going over the features of the car. I know there are a ton of short cuts regarding financing, and trade in etc...however, this process should be the shortest. Have standard numbers up front. If you buy the car with our financing, here is the rate and payment, if you buy it with extras here is the new rate and financing. There should be no surprises in the finance room. Maybe if the customer wants to haggle you have a 5 percent off plan, a 15 and a 25 percent off plan for your best customers. That way the manager can say ok, here is the discount and this is where you are. I think some of the articles on the internet that try and get you to play some game with the salesman is a true waste of time. The sales people know what you are doing, and the customer knows the salesperson is aware. It breeds mistrust. These are just opinions. But I love to test drive the cars, and go over the features. It is just that the financing and haggling over the trade and price....are just draining. Like most of you I am sure, we all have jobs to do, so chopping off a couple of hours in a dealership, would work out great. And no I do not have bad credit, so it is not like the loan has to be shopped around. But even if the customer has bad credit, have a plan for that too. Most reasonable people will love it if you keep it short and sweet and if you cannot do the deal, that is ok, be up front. If they start yelling, you probably do not want them as a customer anyway, you will never make them happy.
  8. I did not know that either, the dealer did not go over it with us. But on our FOB you just squeeze the bottom of it and the Ford Emblem pops off.
  9. They just performed TSB 11-9-1 not sure what that is, but they say that will fix it. We shall see!
  10. Hello all, back in August 2010 I brought my new F150 Supercrew home. Posted all the pictures on the site. However, there is a problem it has that I hope you guys can help with. Last night under acceleration, it stalls completely out, lost all power. Too add to the scary factor I was changing lanes, and going up hill. I was able to put the trans in neutral and it restarted, but the transmission is shifting rough now. It also idles all the way down to 500 rpm at stop. I looked on line there are some complaints on this.....but is there a TSB on this issue? I did not get any wrench lights or check engine lights.
  11. Have you looked at the taillights it is tight in there. The taillights are LED, and need less clearance, thus not a lot of room. We just took one apart, so we know what we are talking about here. The wiring should be compatible with Whelen stuff, which is what Ford uses and is what we have. We are going away from Federal.
  12. These races are fun to watch, plus they look like real cars. Not bashing Nascar, but it is nice to have a little bit of change. Glad to see them come here.
  13. U_Haul...more like Screw-Haul. They suck, why would you rent from them anyway? You are more likely to have an accident with their poorly maintained equipment than anything else. Stay away, no run away.
  14. Glad to see them developing it in house.....but I think they could get Spinal Tap to introduce it "This one goes to 11!"
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