crazydog

I posted in November regarding my 2008 Escape with the leak, I wrote letters to the company and spoke at length with the dealership that did the repairs back in November. The dealership was great about it and I understood their perspective and didn't blame them, I blamed Ford. Ford complaint line employees were not pleasant or customer oriented. But I'm so happy to report that I received a phone call yesterday from the dealership saying that they are completing the paperwork on my behalf so that I can get reimbursed for this repair. It appears Ford has finally owned up to the problem.

I have a 2008 Ford Escape, 46,000 miles - just found out about this transmission leak. Have been to dealership and called Ford Motor Co twice and the most they will do is knock $120 off the $611 they are charging to fix this. I could get it fixed for less elsewhere but am going to pursue compensation so want to make sure it's done by an authorized Ford dealer. Everyone I've spoken to (two dealerships and one chain repair shop) know what it is and say they do this repair on a routine basis to the '08 Escapes. So it's obviously a flaw. It appears that the service bulletin on this was issued well before my 36/36 warranty expired, but now it's too late. As it stands now, Ford refuses to cover this under the powertrain warranty. We have always been Ford buyers (5 new Fords in last five years) but this is the last.