Oh boy, great topic! My day job, third level support and development. I get a lot of question, how do I do this or that, etc. I generally counter, did you look in our KB? Did you use Google for an answer? Generally, I hear, "that's why you're here" Another one I like, but you work on computers. How come you don't know what I mean? Gee, I love the statement, my system's running slow? Oh yeah, ask what's slow then you see the blank look.
I keep telling people, Google is your friend! GIYF!
We can go on and on........................