Hello.
So I ordered a new 2022 Ford Expedition Limited with the Stealth Performance Package, 304A.This truck was ordered as soon as it could be ordered.
So early in fact that I was worried that possibly not all the options would be available however it arrived at the dealership with all options ordered. Sort of...
I pull in to see my new Expedition sitting there and guess what I see is missing, the red calipers on the front as that is all I could see at that point.
I park my Ford Explorer only to now see that the rear calipers are in fact red. What? For a minute there I thought maybe it was built with a 303A package but no, it has the 304A.
So not only was the truck a "misbuild" from the factory but even my dealership didn't notice the front calipers were the standard silver and not the red as they should have been.
WTF.....Grr. Wait, it's get's better.
Speak with the Parts Manager who does some digging to find out that the one side red caliper ("They have lots in stock") is available however the other side is on back order. So, they have lots of one side and zero of the other side. How can that be? Would they not order these in pairs? And, why would you stock so many? How many people are going to need these?
Geez. Anyone from Ford here? Please help as Sales says one thing and Parts says another.
I'm very patient BUT why can't a set of these be pulled from the Kentucky Truck Plant and expedited to my dealership here in Canada?
I've been to another vehicle assembly plant that had an area at the end of the line for incorrect parts that were installed simply to not stop the assembly line process which I understand completely but to actually ship the vehicle from the plant with the wrong parts on it. C'mon..Really?
I'm done venting for now.
Thanks.
Has anyone else had this same issue at all?