Metal shavings were found in the transmission fluid. Since the miles were so low, Ford authorized a replacement transmission. From what I've been reading, a few others have noticed transmission issues warranting a stop at the service department. For us, it was a shutter when traveling at low speeds and a hard downshift from 3rd to 2nd or 2nd to 3rd. On the first visit, they reset the PCM and told us to drive another 500 miles so the computer can relearn our driving habits. No improvement was noted so we took it back to the dealer and that's when they found the metal shavings. The car had been at the dealer for a month now (NC law allows for 20 days in the all before the lemon law takes affect). Once we opened a case it took about a week for the good faith reviewe to approve the buyback. Now we're waiting to hear from the RAV group to start the process.
We're looking at a loaded 2020 Escape hybrid. We really would like a 2020 Explorer but I don't we can make the MSRP to MSRP deal to work to get the model we want with all bells and whistles and shell out thousands more.