Jack_Patel

Dealer is talking round and round, they don't know how to solve this. Very bad experience as past 1 week they are trying still trying to figure out what is the status of my order and if they can change it or now. Today they are telling that will check and let me know by tomorrow if the order can be changed, I am surprised if they would have thoroughly followed up and started this exercise last week the chances would be very high to get this accommodated. Let's hope for best, or I would cancel my order and look for a fresh order ?

Today I called Ford customer care and they know nothing about scheduled production date or locked status. they just redirected to check with my dealer ? I had called my dealer and he said he confirmed with his senior manager who is working for 20 years and gave the same reply, Once the VIN number is generated I cannot change the order. I might end up canceling my order and giving up on my $1000 deposit. I guess worth booking a new order with PP1

Today I called Ford customer care and they know nothing about scheduled production date or locked status. they just redirected to check with my dealer ? I had called my dealer and he said he confirmed with his senior manager who is working for 20 years and gave the same reply, Once the VIN number is generated I cannot change the order. I might end up canceling my order and giving up on my $1000 deposit. I guess worth booking a new order with PP1

Sure, I will call them tomorrow and ask for a scheduled production date and order status. If they don't provide those details then I will contact ford.

Yes, i paid $1000 for deposit and signed bill of sale and finance documents. I would definitely walk away order a new one with PP1 is it's possible.

ice-capades : thanks for much for your reply and detail information. my dealer did not give any scheduled production date or any status. They just told me that the order cannot be changed as VIN number is already allocated. I think they are not willing to make any changes. is there a way I can directly contact Ford and check if I can still add PP1 on my order?

Thanks, regarding order change dealership does not seem to be interested as they clearly told me that i cannot change after the VIN number is assigned ?

ice-capades : thanks for much for your reply and detail information. my dealer did not give any scheduled production date or any status. They just told me that order cannot be changed as VIN number is already allocated. I think they are not willing to make any changes.

Hi Everyone, I have placed an order for my mustang GT Premium during the first week of February at one of the dealerships. Yesterday they told me that order has been processed and i got the VIN number. Is there any chance if I would like to change my order now ( Adding PP1 on my existing order)? Also, is there any way I can track my order using VIN number?