Cherga

I begged the dealer to ensure they get the issues resolved before reselling it again. Who knows what they’ll do? I stuck with Ford, just the higher end by going with a Lincoln MKT. There’s a Lincoln dealer local to me that has been outstanding to work with on my Nautilus so I’m hoping I’ll have the same luck with the MKT. One week in and zero issues to report so I’m off to a good start.

Thanks TT... I spoke to the sales manager at the dealer and he said the 5-year travel link follows the vehicle and is not tied to original owners. That said, I spent countless hours on the phone with Ford and Sirius each pointing the finger at each other and even with a free 3-month trial provisioned at Sirius, the vehicle wouldn’t enable travel link. During this saga the vehicle has been throwing constant errors about adaptive cruise and front collision being disabled. It’s been at the dealer 5 times in 3 weeks for all of these issues and their solution to the adaptive cruise errors has been cleaning the windshield since they were unable to duplicate. Each time, 15 minutes after I leave the dealer the alerts start again. I also received confirmation that the vehicle is not setup properly in Ford’s service systems and two different dealers don’t know how to fix it and of course, Ford customer relations is useless. I spoke to a friend who is a former service manager for Ford who now works for another brand. He said he’s seen my issues before and that I should be concerned about the improper provisioning in Ford’s systems because who knows what else isn’t setup correctly and there could be recalls and or safety related issues that would go unknown because their systems may not include my vehicle as being affected even if it is. i finally gave up on this vehicle and returned it to the dealer I purchased from which they accepted with no grief given the issues. I gave up on Ford 20 years ago due to issues I had with Explorers, Expeditions and Rangers in my corporate fleet and I’m disappointed to see that, in my opinion, nothing has changed with quality and service departments abilities/willingness to resolve issues.

Another question, off topic, about the 301a package... With the confirmation of the adaptive headlights, I have now verified that my Edge has all of the 301a options it’s supposed to except Sirius Traffic/Travel Link... based upon the brochure and options listed under 301a on the Titanium, I’m understanding that the vehicle should include 5-years prepaid Sirius traffic and travel link. Am I interpreting correctly? Just trying to be prepared for the assumption that the dealer is going to challenge me on it like they did with the adaptive headlights.

Today they’re working, not sure if the dealer did something yesterday or what but I checked a couple times over the past couple days and didn’t see them move and based upon my observation, it’s unlikely I missed them so I’m leaning towards the dealer doing something. Regardless, the dealer acknowledged something isn’t right and they want to try to correct the details in whatever systems they’re using to ensure my vehicle is accurately included in future software updates/recalls/etc. At this point I’m wondering what else is wrong as the Titanium with 301a should also have Sirius Travelink for 5 years and Sirius said it only came with a 3 month free trial and that was based on the info sent to them by Ford, trivial but another indication of something not being right in Ford’s systems. Update: I just checked the paperwork from my service yesterday and it states they reprogrammed the headlamp module despite no updates per customer request. That must have enabled them.

I can confirm it has adaptive headlights. Sitting in my dark garage I observed the left/right self test albeit, no option in the vehicle menu at all, not even greyes out. I called the dealer and they said the info in their system says “Level 5 headlamps without cornering”... I asked why I was told I had Level 4 yesterday and of course they danced around it. They said there is obviously a programming or software error with the vehicle or their systems and asked me to bring it back next week so they can resolve with Ford’s assistance because “they’ve never seen this before” I guess I’ll wait and see. Thanks for all the input!

Window sticker attached... based upon options and prior info from this thread, it seems unlikely that I DON’T have adaptive headlights... thoughts? ws.pdf

Guess I was thinking the turn signals on the mirror as they’re LED too... yes, I have the light blades in front... see attached. Not sure why uploads are rotating...

TT... I was just showing I have the amber LED mirror Turn signals which should mean there is no question that I have adaptive head lights.

I bought it used.. VIN: 2FMPK4K92KBB55125

TT— that’s a picture of the amber led side view mirror. I’ll take/post a headlight picture shortly.

Thanks TT... I definitely have the amber LED turn signals (see attached) And I have been to two actual Ford dealerships and both say the same thing that I don’t have them. Any insight on what to do if my vehicle is coded incorrectly? Ford CR is DOA today due to “system updates” so they’re even more useless than usual.

I have the window sticker and can confirm while adaptive headlamps aren’t specifically listed, it does have the 301a package. etis says headlamps level 5 which using the explanation from the dealer who said tier 5 and 6 have adaptive headlamps, assuming level and tier mean the same thing, I should have adaptive headlamps. i already asked the dealer about 19B11 and they said it isn’t listed under my vehicle in OASIS and therefore they cannot apply it.

So, the second dealer said the same thing... this time they’ve said that there are optioning tiers and mine is a tier 4 and only tiers 5 and 6 include adaptive headlamps as part of the 301a package. Not sure if I believe them so some input would be helpful from the community. Thanks

Thanks for the info and for confirming what I was already thinking. It’s at a different dealer now so if they tell me the same thing, I’ll file a case with CR.

Question on adaptive headlights... I just bought a 2019 Edge Titanium with the 301a package and do not have the Adaptive headlight option in the menu and they also don’t move when starting the vehicle. I contacted Ford customer relations and was told the feature is part of the 301a package and therefore the vehicle should have them. While at my local dealer I asked them to look into it and they said the vehicle is not equipped with adaptive headlamps despite having the 301a package and they show no updates in OASIS. How could a feature be part of the package and the vehicle not be equipped? Also, I have the amber LED side mirror turn signals which is listed on spec sheets with the adaptive headlamps. Thoughts?

Is there a definitive answer on this topic? I just got a 2019 Titanium with the AC seats and have spent a few hours driving it... the seat bottoms get nice and cool after a short while however my drivers side seat back actually feels like it gets warmer while the AC Seats are on. Should the seat backs be cooled or just the bottoms? Thanks!