BayouBengal

I agree. More communication on the process would be helpful. The dealership sold me an F-250 on 4/24 that they said was "in transit" and should be there within a week. I was always told that they would keep me updated, but I never hear anything until I initiate a request. One day I was told that they just talked to the driver and that my truck was in Michigan on it's way - didn't understand why a truck built in Kentucky would go to Michigan before heading to Louisiana. Two days later I was told it was on a rail cart. Then on 5/4 I was told that my truck never left the plant and was sitting in the lot waiting on modules. The dealership already processed the truck registration which the state requires me to carry insurance on a truck that I have yet to receive. I understand the difficulties that the chip shortage has caused, but why do they not communicate the process or how vehicles are prioritized for getting chips? It is really frustrating for a customer to see trucks arrive at dealerships as stock, when they have no clue as to when the truck that has already been purchased and registered will ship. The dealership provides little to no information, and I only get an "eta date" (which we know doesn't really mean anything right now) when I ask about the vehicle visibility report. They say that they have pushed the issue up to their regional sales rep, but don't provide specific information. How well does Ford even communicate w/ regional sales reps/ managers? Does anyone know how the chips are being prioritized?