Mickel218

Hi bbf2530, just wanted to provide you with a quick update. Took my Navigator down to a different Lincoln dealership. They inspected the vehicle and agreed it was not repainted and is a warranty issue. They even went around the entire vehicle to locate other areas where the clear coat was peeling so all would be fixed. They also agreed to have another issue, which was dismissed by the first dealership, fixed. I will be contacting Lincoln Concierge to file a formal report on the first dealership.

Thanks, we have lined up a body shop to take a look and confirm. There is peeling occurring on the passenger side as well. It’s around the navigator logo on the passenger side. When we asked them about this they brushed it off and said they wouldn’t fix the paint.

We purchased a used 2020 Navigator BL. We noticed the clear coat has begun to peel in areas. Primarily around the edge of the driver side front and back doors. When the concierge came to pick up my car for service he stated he was seeing this in a lot of Lincoln’s. That it was a common issue. The service manager then called us and said it was not a warranty issue and it would not be repaired. He stated the car had been in an accident and when fixed was repainted incorrectly. There was no indication of accidents on the car fax report when we bought the car. He said this happens often where damage has occurred so the owner will take it to a body shop to have it repaired but not reported. I am hesitant to believe the service manager because of what the concierge driver told me. Also because there is peeling occurring on the passenger side around the logo. I feel as though they are trying to avoid repairing. Is there anyone else who has noticed a peeling of their clear coat in areas of their vehicle?