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Showing results for tags 'quality control'.
Found 2 results
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Hi, I'm trying to find out when my Mach-e will be released from Laurel Rail Yard to the dealership. The Ford order tracking said it's been delivered to the dealership as of Oct. 21, but they do not have it on their lot. They cannot give me any info other than Ford put a quality control hold on it with no info as to why or anticipated release date. Production date was 9/11 & was shipped from Cuautitan on 9/14. I have not found any recalls that include that production date (even the most recent windshield adhesion issue). Granted, I really am looking forward to the car, but I need to travel over 3,000 miles to get it & would rather not do so in the dead of winter or have the car sitting there through winter. It is currently at the Laurel Rail Yard in Billings, MT. If it's related to a recall, wouldn't the dealership make the repairs at their lot. I would appreciated any insight into this. If I order a $5 item from Amazon, they sure keep me updated as to it whereabouts. Talking with sales manager offered no insight. Most info I ended up finding on my own.
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First post. I joined the forum for info about the current Super Duty trucks. I own and have arranged to trade in my 2004 F350 Crew Cab DRW diesel. Tired of suffering the fuel injector failures etc. and only 100k on the odometer. I have a large Truck Camper that has been hard on the bed of my 2004 after 75k miles of exploration in the west. So, on May 9 I placed an order thru my small town New Mexico Ford dealer for a 2018 F350 Crew Cab DRW Gasser. After the Kentucky plant closing and reopening, the dealer was informed that my build would be a 2019 with no significant changes over the 2018 order. Wow. One of the first ones off the line. By late June the dealer had a VIN and then was notified of the arrival by rail in Albuquerque on or about July 11. Now my dealer is aware that the local shipper is notorious for long delays to our corner of the state because of partial loads etc. Finally the dealer was notified that shipment was scheduled for July 20. That didn't happen. More waiting with no updates. Then on July 24, the Vehicle was supposed to be red-tagged for immediate shipment. No further updates. Finally, last Friday, July 27, the dealer was informed that the vehicle was pulled by Ford for "Quality Control" tests. When the district rep was questioned, he said he would look into the action but could not promise a positive outcome. Otherwise, delivery is now "Mid August". Does anyone know about this "quality control" process? My truck sat on the shipping lot for over 2 weeks. If it had been shipped as originally planned on July 20, It would already be mine. I don't blame the dealer at all. Communications with Ford for these problems is thru the dealer only (Direct Ford inquiry by me was absolutely useless. I knew more than they could discover on their computers.) Thanks for reading about my problems. Rick
