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Showing results for tags 'service'.
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I just got my Focus back from having the clutch replaced last night. While it was there I also had them perform an alignment on it. I'll admit I'm a very picky person when it comes to my cars, so my qualms may be nothing to you. I'll let you decide. Here's how it came back: Bottom engine cover: missing After alignment: Steering wheel off center Clock not set / Date set to 02/20/2014 Sirius had to be refreshed to get a signal Filthy / greasy paper floor mat still in car Now mind you, I know they had to disconnect the battery when doing the clutch so that explains the clock / date / Sirius. But I know at my brother's Lexus dealership they reprogram all of that for you (yes, I know Lexus is a luxury car....but does setting your clock need to be a luxury service item?). Isn't the extra 2 minutes worth it to make that extra difference to the customer? I just think if my 75-year-old mom got her car back, she would never figure out how to get Sirius working again or set the date, etc... Obviously, the missing engine cover and the steering wheel being off center is just super sloppy work. Makes you wonder how good a job they did with the clutch/trans removal reinstallation. I like to think that Ford is more of the premium domestic offering when it comes to quality and after purchase service, but literally every time I've had to get any type of service (more than an oil change/tire rotation) at a Ford dealer, it has to go back because of bad work. I've never had that issue with any other manufacturer (maybe I was just lucky?). I've switched dealers twice now because of this. Does anyone else run across this? It is seriously making me consider other manufacturers just for the service experience.
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HI: I just wanted to write here and let everyone know that if you use Facebook there is a page for "Natasha At Ford" and she is very helpful. It was the first resource I found to track my F150 order and it looks like she handles lots of other situations too. Sending people to the correct customer service phone numbers and reviewing their customer service inquires personally. Way to go Ford for employing such a great "Social media expert" as her title reads to help us Facebook users connect with Ford! http://www.facebook.com/#!/FordCustomerService
