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gmunson

Easy fix for when Sync stops working with USB drive.

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I don't know if this has been posted elsewhere, but I couldn't find it when I needed it, so I figured I'd post. If you don't want the story, the quick solution is at the bottom.

 

So, I had a nice, shiny new '08 Edge with the Sync system. I bought a USB thumb drive on which to store all of my music so I don't have to drag my ipod in and out of the car. I loaded up my music, plugged it in, and it worked like clockwork.

 

Then, a couple days later, it stopped. The voice commands still worked, indexing was working fine, the radio even showed that it was playing my songs with the timer ticking away. But, there was no sound. After I tried everything I could think of (master reset on sync, re-formatting the usb drive, testing it with my ipod- which worked perfectly, testing the usb drive on my computer - which also worked perfectly, etc.) I gave up and called tech support. They told me that it was a known issue (phew), and I would have to take my car into the dealership to have them pull a fuse and replace it. They wouldn't tell me which fuse, or where to find it.

 

Well, not wanting to take an hour out of my day for a simple problem, I cracked open the instruction manual. It lists fuse #3 (I think 15mA) for Sync. I opened up the fuse box, pulled that fuse, but it was fine. I popped it back in, and figured I'd give it a shot anyway. It WORKED PERFECTLY! It's been a couple days now, and I haven't had another problem.

 

QUICK SOLUTION:

 

1. Remove fuse box trim cover (inside the car, just in front of the driver side door, next to the parking brake), by sliding the unlock lever to the right, and then pulling the cover off. (Grab it from the top and pull toward you).

 

2. Remove the fuse box cover (yeah, there's another one). Squeeze the two latches on either side of the box (hard) and pull off.

 

3. Locate the proper fuse on the LEFT-MOST COLUMN, THIRD FUSE FROM THE TOP.

 

4. Use the fuse-grabber-thingy (technical term), that can be found on the inside of the fuse cover to remove the fuse.

 

5. Pop the fuse back in (make sure it's not blown, mine wasn't).

 

6. Put back the fuse-grabber-thingy, close both of the covers.

 

7. That's it! Turn on the car, and your USB drive should be working again.

 

I hope this helps at least one person, and saves a little time and frustration! Let me know if there are any questions.

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14 answers to this question

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Thank you so much. This repaired my 2011 Fiesta. You would figure that they would have fixed that by now.

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Yeah are you serious? So now that a good number of controls are integrated into My Ford Touch then what... BSOD your car?

Edited by expresspotato

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Perfect! I have a 2009 F-150. The fuse is located in a different spot. For mine it is the 5 amp 'SYNC' fuse. Removed and reinstalled the fuse and I have sound again!

 

Thanks!

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If you run into a problem with Ford's radion not playing your songs on the USB drive due to licensing info contained within the song, you might need a program like Sound Taxi to convert the songs to remove this internal information.

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... you just found the Ctrl-Alt-Delete....

 

 

well, it IS a Microsoft product

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If you run into a problem with Ford's radion not playing your songs on the USB drive due to licensing info contained within the song, you might need a program like Sound Taxi to convert the songs to remove this internal information.

 

Or you can burn it to an audio cd (or iso image) and rip it back in.

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This solution worked perfectly. I have a 2013 ford edge, that the usb and sd card slots were locked out. Pulling fuse 29 (second column last fuse). The radio rebooted, and all started working.

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After I read this I just disconnected the ground cable from the battery, worked like a charm-easy peasy and alot quicker than goofing with the fuse box behind the panel

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Pulling the fuse worked for my 2013 Ford Taurus as well, but it wasn't easy... The fuse (#9 in the manual) is obscured and difficult to reseat. Bottom line... it is working once again without issue.

 

Thanks.

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Please please, before you unhook the battery or do anything else to completely reset your Sync system, try switching out the USB cable for another one and see what that does. I have been through doing a master reset for Sync, removing the fuse as well as disconnecting the battery. For me, all it did was force me to dive through every menu to reset all my settings. My actual issues were the USB cables. Well, it's actually not a certainty that the USB cables are the real problem, but they do provide a temporary fix by replacing them. I've had to replace my USB cable in my Ford twice now, but if I connect these "bad" cables elsewhere outside the vehicle, they work fine. So, I can't say for sure what the problem is, but it's definitely easier to replace a USB cable than to do any of those other reset options. So try that first. And because the cables work elsewhere, you can easily be fooled into thinking the cable has been ruled out. Try another cable anyway. It couldn't hurt, right?

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Can't believe you posted this in 2008 and I'm just finding it!

Had the same problem with my 2008 MKX, gave up on solving it and pulled out the old CD's. Then got a new battery and suddenly the Sync system was back! Next time it went out (a year later) I disconnected the positive battery terminal and when I reconnected it all was OK again.

Then it happened on my 2016, and I did the same thing.

But your idea is a lot easier with thefuse. 

 Next time ...

 

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Haha, I'm glad you found it.  It's fun to see a reply in my email every year or so on this thread.  I can't believe that they haven't fixed the issue yet (at least as of the 2016 model year)!

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