Tazzel Posted September 22, 2012 Share Posted September 22, 2012 (edited) I have MyFord Sync without Navigation. I have my phone sync fine. I can make and recieve calls ok, even text works. When I hit voice button, I say "services" it says it cant connect. About 1 time in 30 will it connect. It trys to call but says cant connect. I have setup my account on Sync my ride. I have read that this is a problem, does anyone know a fix Edited October 1, 2012 by Tazzel Quote Link to comment Share on other sites More sharing options...
transitman Posted September 22, 2012 Share Posted September 22, 2012 I have MyFord Sync without Navigation. I have my phone sync fine. I can make and recieve calls ok, even text works. When I hit voice button, I say "services" it says it cant connect. About 1 time in 30 will it connect. It trys to call but says cant connect. I have setup my account on Sync my ride. I have read that this is a problem, does anyone know a fix I've had the same problem several times. I've been in contact with a SYNC tech through Facebook and was told an update is in the works, will be tested with owners of Edge and Explorer and will be rolled out soon for the Escape and Focus. It was suggested I do a master reboot, which I did, and I haven't had connection problems since, but the other MyFord Touch issues still pop up requiring a fuse pull. The other suggestion was to have my service department re-install the software, which I'll wait on for a last resort. I'm thinking same software, same issues, two hours or more lost sitting at the dealership. Quote Link to comment Share on other sites More sharing options...
ajcomputer Posted September 22, 2012 Share Posted September 22, 2012 ^^^ The only other option I see right now is to call sync support and make sure there are no issues with your account. Seen that happen before. Quote Link to comment Share on other sites More sharing options...
ladybird4 Posted September 22, 2012 Share Posted September 22, 2012 (edited) Dealer cannot reinstall the software. When they try ford computer will tell them they have the latest version on the car. I train people on Sync every week and almost never have a problem connecting. If you have another phone i would see if the same thing happens. Edited September 23, 2012 by ladybird4 Quote Link to comment Share on other sites More sharing options...
transitman Posted September 23, 2012 Share Posted September 23, 2012 My inability to connect has only happend on the road near my house and may be a signal issue, that's why I'm not getting too twisted up about it. There are still the other issues with MFT I need to get on record as svtenthusiast suggested in another thread. Quote Link to comment Share on other sites More sharing options...
Tazzel Posted September 23, 2012 Author Share Posted September 23, 2012 how do you do a master reboot? I dont think its the phone, it connects sometimes, what is the difference between calling a number and calling sync service, its just a number. Quote Link to comment Share on other sites More sharing options...
ladybird4 Posted September 23, 2012 Share Posted September 23, 2012 (edited) You can do a Master Reset by going into settings on the MyFord touch Screen. A Better option is to do a Hard Reboot. You can do that by pulling the fuse, Disconnecting the battery or using a Flash Drive with the reboot files installed on it. If you need the last you can send me your email address and i will email you the files. Edited September 23, 2012 by ladybird4 Quote Link to comment Share on other sites More sharing options...
TDMAN Posted September 24, 2012 Share Posted September 24, 2012 Here is a link to the files for a reboot. http://outofmytouch.com/ Quote Link to comment Share on other sites More sharing options...
Tazzel Posted October 1, 2012 Author Share Posted October 1, 2012 (edited) Stupid Sync and stupid Ford Dealerships. Went to dealer with warranty issues. Told them that Sync Services was not working correctly. Would only connect 1 out of 20 or 30 try’s. They Told me that I needed to get a new phone and handed me a list of compatible phones. The problem is that the list has no column for "Sync Services" compatiblity. My phone syncs fine, even text messaging works. The only thing I have problems with is connecting to sync services. When I called Sync Service tech support they said it should work, it is just calling a number and if you can make a phone call then you should be able to call the number for sync services. No %$%^*& that’s what I am asking support, why is it having such a hard time connecting if it’s just calling a number? They act like it’s a problem they have never heard about but on Ford owner to owner forum it’s full of people having the same issue and Ford refuses to address it, instead customers are left floundering around. You get the same answers from everyone, reboot the phone, take battery out, Reboot the car system, and then finally when everything else fails, well just buy a new phone and see what happens. What a bunch of BS Edited October 1, 2012 by Tazzel Quote Link to comment Share on other sites More sharing options...
pillboy Posted October 1, 2012 Share Posted October 1, 2012 This will probably get pulled by a mod (but I understand) since it was published in a recent magazine, but I thought it was very appropriate here. Quote Link to comment Share on other sites More sharing options...
ladybird4 Posted October 4, 2012 Share Posted October 4, 2012 Actually i work for a ford dealer and the engineers are working on this and say an update should be out by the end of the month, All we can do is wait and see. Quote Link to comment Share on other sites More sharing options...
Tazzel Posted October 5, 2012 Author Share Posted October 5, 2012 I dont understand why the dealerships just does not say that then unstead of "well go buy a new phone and see if it works". It just seems that Ford Dealerships are great at knowing the vehicles mechanics but when it comes to the Ford Sync and MyFord Touch they just shrug. They need to have a full time computer geek onsite. Quote Link to comment Share on other sites More sharing options...
akirby Posted October 5, 2012 Share Posted October 5, 2012 I dont understand why the dealerships just does not say that then unstead of "well go buy a new phone and see if it works". It just seems that Ford Dealerships are great at knowing the vehicles mechanics but when it comes to the Ford Sync and MyFord Touch they just shrug. They need to have a full time computer geek onsite. Because they're lazy. Quote Link to comment Share on other sites More sharing options...
pillboy Posted October 5, 2012 Share Posted October 5, 2012 I could think of few worse jobs than dealing with the average car owner and their car computer issues. Just shoot me now. Quote Link to comment Share on other sites More sharing options...
ladybird4 Posted October 7, 2012 Share Posted October 7, 2012 I would rather deal with the customers than to deal with Ford and all the hoops they make people jump through to get things done. Quote Link to comment Share on other sites More sharing options...
transitman Posted October 7, 2012 Share Posted October 7, 2012 I dont understand why the dealerships just does not say that then unstead of "well go buy a new phone and see if it works". It just seems that Ford Dealerships are great at knowing the vehicles mechanics but when it comes to the Ford Sync and MyFord Touch they just shrug. They need to have a full time computer geek onsite. The dealership I go to has a fully trained MFT/SYNC technician. He only works M-F during the day so any service is a sit and wait or drop the car off situation. Quote Link to comment Share on other sites More sharing options...
ladybird4 Posted October 7, 2012 Share Posted October 7, 2012 Mine also really only has one . Not a good situation in my opinion. We do have one other person but is not as knowledgeable as the other. Quote Link to comment Share on other sites More sharing options...
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