Bob Rosadini Posted October 22, 2016 Share Posted October 22, 2016 Friend of mine owns a lumber business an has about 20 trucks. Last year, he bought his first Ford, T-250 high roof that is used by a window specialist. guy does installs as well a performs warranty work. Went with Transit because they felt it was the best compromise. Replaced a GM Savannah. Well long story short, at 33,000 miles, rear brakes are toast. assigned driver is NOT a cowboy- Loves the truck BUT dealer is telling them-"no warranty." Truck willl be two years old in spring 2017. Given fact brakes are a wear item seems to me that 33,000 miles is pretty low to be denying warranty. Any thoughts? Quote Link to comment Share on other sites More sharing options...
twintornados Posted October 22, 2016 Share Posted October 22, 2016 Don't need to be a cowboy to ride the brakes.... Quote Link to comment Share on other sites More sharing options...
Bob Rosadini Posted October 22, 2016 Author Share Posted October 22, 2016 Don't need to be a cowboy to ride the brakes.... Agree-revise my comment to read..."Not a cowboy and has told me about brake longevity he has experienced with his personal vehicles". Now as an aside, I have to say when I look at the wheels/tires on the Transit-as well as the Sprinter and the Fiats as well, they all seem to have wheel equipment on the small side-and I would assume that would extend to brake specs Quote Link to comment Share on other sites More sharing options...
tbone Posted October 22, 2016 Share Posted October 22, 2016 (edited) On a side note I had our Explorer in the shop at 60k miles to replace the steering rack. While it was there, we had some other items addressed. One of those items was broken by me and would have cost $700 to replace. The dealer charged $300 to replace the rack with the remaining balance paid by Ford. Ford also picked up the cost of some of the other small items. The dealer told me to wait until the new calendar year and he would repair the $700 item for free, but could not do it now because he ran out of "Ford's" money. I know this is turning into a long story, but based on my dealers comments, it sounds like dealers have a bucket of Ford money to offset costs for customers. It would seem that this guy's dealer could do something like this to keep this Transit customer happy, especially if he is new to Ford, since he was coming from a GM van. This would seem like good business to me. Can anyone confirm my suspicion about the "Ford money?" Edited October 22, 2016 by tbone Quote Link to comment Share on other sites More sharing options...
fordtech1 Posted October 22, 2016 Share Posted October 22, 2016 Dealers do acquire money for assistance. However it is normally used for things like transmissions and big dollar items. Brakes are a wear item and over 12/12k it's yours. Ford will warranty rotor machine if pads aren't worn out for 3/36. Most manufacturers won't do that. Take a Honda in at 20k miles with warped rotors and you have to pay. I understand the concern of prematurely worn out brakes. However, at this point it's a wear item and I would not want to "waste" a goodwill repair on something as miniscule as brakes. You never know if at 50k miles he has something large fail and will need assistance. Overall, Ford has been pretty good about performing reimbursement programs for people that have had repairs and later they issue warranty extension. So if in the future the brakes are an large issue, it's possible Ford will extend coverage and he will get his money back. 1 Quote Link to comment Share on other sites More sharing options...
Bob Rosadini Posted October 22, 2016 Author Share Posted October 22, 2016 On a side note I had our Explorer in the shop at 60k miles to replace the steering rack. While it was there, we had some other items addressed. One of those items was broken by me and would have cost $700 to replace. The dealer charged $300 to replace the rack with the remaining balance paid by Ford. Ford also picked up the cost of some of the other small items. The dealer told me to wait until the new calendar year and he would repair the $700 item for free, but could not do it now because he ran out of "Ford's" money. I know this is turning into a long story, but based on my dealers comments, it sounds like dealers have a bucket of Ford money to offset costs for customers. It would seem that this guy's dealer could do something like this to keep this Transit customer happy, especially if he is new to Ford, since he was coming from a GM van. This would seem like good business to me. Can anyone confirm my suspicion about the "Ford money?" Correct on keeping a new commercial customer happy Dealers do acquire money for assistance. However it is normally used for things like transmissions and big dollar items. Brakes are a wear item and over 12/12k it's yours. Ford will warranty rotor machine if pads aren't worn out for 3/36. Most manufacturers won't do that. Take a Honda in at 20k miles with warped rotors and you have to pay. I understand the concern of prematurely worn out brakes. However, at this point it's a wear item and I would not want to "waste" a goodwill repair on something as miniscule as brakes. You never know if at 50k miles he has something large fail and will need assistance. Overall, Ford has been pretty good about performing reimbursement programs for people that have had repairs and later they issue warranty extension. So if in the future the brakes are an large issue, it's possible Ford will extend coverage and he will get his money back. Thx-12,000m seems very low to me but if that is the published number so be it. Quote Link to comment Share on other sites More sharing options...
fordtech1 Posted October 23, 2016 Share Posted October 23, 2016 Correct on keeping a new commercial customer happy Thx-12,000m seems very low to me but if that is the published number so be it. Actually IIRC it's actually 12/18k on brakes. But most wear items are 12/12. Alignment, wipers, etc. Quote Link to comment Share on other sites More sharing options...
fordtech1 Posted October 23, 2016 Share Posted October 23, 2016 BTW since we are on the topic. This is why I always advise people to take your Ford to the dealer for routine maintenance. First of all the works package is a great deal that jiffy lube won't match and don't rotate tires. Plus your records are in one place. Secondly, if you have an issue out of warranty they are definitely more likely to assist you. If you never come in except for free stuff why would they care to help. 2 Quote Link to comment Share on other sites More sharing options...
fuzzymoomoo Posted October 23, 2016 Share Posted October 23, 2016 If I can't do it myself, I take it to the dealer, except for if it's a warranty repair. I won't do something under warranty even if I can do it myself because duh. That's my personal rule for my own cars. Quote Link to comment Share on other sites More sharing options...
theoldwizard Posted October 24, 2016 Share Posted October 24, 2016 Actually IIRC it's actually 12/18k on brakes. But most wear items are 12/12. Alignment, wipers, etc. Officially, brake are a "wear item". No warranty. Several years ago, I knew of more than 1 case where the clutch of a 2.5L Fusion let go at <25k. "Wear item". Quote Link to comment Share on other sites More sharing options...
fordtech1 Posted October 24, 2016 Share Posted October 24, 2016 Officially, brake are a "wear item". No warranty. Several years ago, I knew of more than 1 case where the clutch of a 2.5L Fusion let go at <25k. "Wear item". If the wear item is worn out prematurely due to a non wear item like slave cylinder, then the causal part covers the wear item. However, clutches are a touchy issue. Riding a clutch can smoke it quickly. Also, there a lot of 1/4 miles in 25k miles; Mustang owners. Quote Link to comment Share on other sites More sharing options...
akirby Posted October 24, 2016 Share Posted October 24, 2016 Maintenance/WearThe New Vehicle Limited Warranty does not cover: (1) parts and laborneeded to maintain the vehicle; and (2) the replacement of parts due tonormal wear and tear. You, as the owner, are responsible for these items.See your Owner’s Manual. Some examples of maintenance and normalwear are:• oil changes• oils, lubricants, other fluids• oil/air filters• tire rotation/inflation• cleaning/polishing• clutch linings• wiper blades*• wheel alignments and tirebalancing*• brake pad/lining** Ford will replace or adjust certain maintenance items when necessary,free of charge during a limited period:• Wiper blade replacements will be provided during the first six monthsin service, regardless of miles driven.• Wheel alignments and tire balancing will be provided during the first12 months or 12,000 miles in service, whichever occurs first.• Brake pad/lining replacements will be provided during the first12 months or 18,000 miles in service, whichever occurs first. Quote Link to comment Share on other sites More sharing options...
Mikeyg Posted February 29, 2020 Share Posted February 29, 2020 Is anyone else seeing much faster wear on the rear brakes as opposed to the front brakes on there transit Vans? Quote Link to comment Share on other sites More sharing options...
akirby Posted February 29, 2020 Share Posted February 29, 2020 That’s been normal on Fords for the last decade or two. Quote Link to comment Share on other sites More sharing options...
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