Jump to content
  • Custom Search


Sign in to follow this  
Bob Rosadini

Transit Warranty

Recommended Posts

Friend of mine owns a lumber business an has about 20 trucks. Last year, he bought his first Ford, T-250 high roof that is used by a window specialist. guy does installs as well a performs warranty work. Went with Transit because they felt it was the best compromise. Replaced a GM Savannah.

 

Well long story short, at 33,000 miles, rear brakes are toast. assigned driver is NOT a cowboy- Loves the truck BUT dealer is telling them-"no warranty." Truck willl be two years old in spring 2017.

 

Given fact brakes are a wear item seems to me that 33,000 miles is pretty low to be denying warranty.

 

Any thoughts?

Share this post


Link to post
Share on other sites

Don't need to be a cowboy to ride the brakes....

Agree-revise my comment to read..."Not a cowboy and has told me about brake longevity he has experienced with his personal vehicles".

 

Now as an aside, I have to say when I look at the wheels/tires on the Transit-as well as the Sprinter and the Fiats as well, they all seem to have wheel equipment on the small side-and I would assume that would extend to brake specs

Share this post


Link to post
Share on other sites

On a side note I had our Explorer in the shop at 60k miles to replace the steering rack. While it was there, we had some other items addressed. One of those items was broken by me and would have cost $700 to replace. The dealer charged $300 to replace the rack with the remaining balance paid by Ford. Ford also picked up the cost of some of the other small items. The dealer told me to wait until the new calendar year and he would repair the $700 item for free, but could not do it now because he ran out of "Ford's" money. I know this is turning into a long story, but based on my dealers comments, it sounds like dealers have a bucket of Ford money to offset costs for customers. It would seem that this guy's dealer could do something like this to keep this Transit customer happy, especially if he is new to Ford, since he was coming from a GM van. This would seem like good business to me.

 

Can anyone confirm my suspicion about the "Ford money?"

Edited by tbone

Share this post


Link to post
Share on other sites

Dealers do acquire money for assistance. However it is normally used for things like transmissions and big dollar items. Brakes are a wear item and over 12/12k it's yours. Ford will warranty rotor machine if pads aren't worn out for 3/36. Most manufacturers won't do that. Take a Honda in at 20k miles with warped rotors and you have to pay.

I understand the concern of prematurely worn out brakes. However, at this point it's a wear item and I would not want to "waste" a goodwill repair on something as miniscule as brakes. You never know if at 50k miles he has something large fail and will need assistance.

Overall, Ford has been pretty good about performing reimbursement programs for people that have had repairs and later they issue warranty extension. So if in the future the brakes are an large issue, it's possible Ford will extend coverage and he will get his money back.

Share this post


Link to post
Share on other sites

On a side note I had our Explorer in the shop at 60k miles to replace the steering rack. While it was there, we had some other items addressed. One of those items was broken by me and would have cost $700 to replace. The dealer charged $300 to replace the rack with the remaining balance paid by Ford. Ford also picked up the cost of some of the other small items. The dealer told me to wait until the new calendar year and he would repair the $700 item for free, but could not do it now because he ran out of "Ford's" money. I know this is turning into a long story, but based on my dealers comments, it sounds like dealers have a bucket of Ford money to offset costs for customers. It would seem that this guy's dealer could do something like this to keep this Transit customer happy, especially if he is new to Ford, since he was coming from a GM van. This would seem like good business to me.

 

Can anyone confirm my suspicion about the "Ford money?"

Correct on keeping a new commercial customer happy

 

Dealers do acquire money for assistance. However it is normally used for things like transmissions and big dollar items. Brakes are a wear item and over 12/12k it's yours. Ford will warranty rotor machine if pads aren't worn out for 3/36. Most manufacturers won't do that. Take a Honda in at 20k miles with warped rotors and you have to pay.

I understand the concern of prematurely worn out brakes. However, at this point it's a wear item and I would not want to "waste" a goodwill repair on something as miniscule as brakes. You never know if at 50k miles he has something large fail and will need assistance.

Overall, Ford has been pretty good about performing reimbursement programs for people that have had repairs and later they issue warranty extension. So if in the future the brakes are an large issue, it's possible Ford will extend coverage and he will get his money back.

Thx-12,000m seems very low to me but if that is the published number so be it.

Share this post


Link to post
Share on other sites

Correct on keeping a new commercial customer happy

 

Thx-12,000m seems very low to me but if that is the published number so be it.

Actually IIRC it's actually 12/18k on brakes. But most wear items are 12/12. Alignment, wipers, etc.

Share this post


Link to post
Share on other sites

BTW since we are on the topic. This is why I always advise people to take your Ford to the dealer for routine maintenance. First of all the works package is a great deal that jiffy lube won't match and don't rotate tires. Plus your records are in one place. Secondly, if you have an issue out of warranty they are definitely more likely to assist you. If you never come in except for free stuff why would they care to help.

Share this post


Link to post
Share on other sites

If I can't do it myself, I take it to the dealer, except for if it's a warranty repair. I won't do something under warranty even if I can do it myself because duh.

 

That's my personal rule for my own cars.

Share this post


Link to post
Share on other sites

Actually IIRC it's actually 12/18k on brakes. But most wear items are 12/12. Alignment, wipers, etc.

Officially, brake are a "wear item". No warranty.

 

Several years ago, I knew of more than 1 case where the clutch of a 2.5L Fusion let go at <25k. "Wear item".

Share this post


Link to post
Share on other sites

Officially, brake are a "wear item". No warranty.

 

Several years ago, I knew of more than 1 case where the clutch of a 2.5L Fusion let go at <25k. "Wear item".

If the wear item is worn out prematurely due to a non wear item like slave cylinder, then the causal part covers the wear item. However, clutches are a touchy issue. Riding a clutch can smoke it quickly. Also, there a lot of 1/4 miles in 25k miles; Mustang owners.

Share this post


Link to post
Share on other sites

Maintenance/Wear
The New Vehicle Limited Warranty does not cover: (1) parts and labor
needed to maintain the vehicle; and (2) the replacement of parts due to
normal wear and tear. You, as the owner, are responsible for these items.
See your Owner’s Manual. Some examples of maintenance and normal
wear are:
• oil changes
• oils, lubricants, other fluids
• oil/air filters
• tire rotation/inflation
• cleaning/polishing
• clutch linings
• wiper blades*
• wheel alignments and tire
balancing*
• brake pad/lining*
* Ford will replace or adjust certain maintenance items when necessary,
free of charge during a limited period:
• Wiper blade replacements will be provided during the first six months
in service, regardless of miles driven.
• Wheel alignments and tire balancing will be provided during the first
12 months or 12,000 miles in service, whichever occurs first.
• Brake pad/lining replacements will be provided during the first
12 months or 18,000 miles in service, whichever occurs first.

Share this post


Link to post
Share on other sites

Is anyone else seeing much faster wear on the rear brakes as opposed to the front brakes on there transit Vans? 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

×