xxxkahunaxxx Posted June 9, 2021 Share Posted June 9, 2021 why cant Canadians get tracking info for Canadian F150 order (Canadian VIN) 1 Quote Link to comment Share on other sites More sharing options...
xxxkahunaxxx Posted June 10, 2021 Share Posted June 10, 2021 this does not work for Canadian vin numbers...please fix this... Quote Link to comment Share on other sites More sharing options...
ice-capades Posted June 10, 2021 Author Share Posted June 10, 2021 1 hour ago, xxxkahunaxxx said: this does not work for Canadian vin numbers...please fix this... Sorry but that's not something that those of us here can fix. Have you talked to your Dealer about a status update? Quote Link to comment Share on other sites More sharing options...
fuzzymoomoo Posted June 11, 2021 Share Posted June 11, 2021 Those of us who can access the tracking system can only track vehicles until it gets to the border or port of departure. I've tried with a few people from Europe who ordered Mustangs. 1 Quote Link to comment Share on other sites More sharing options...
frenchs_33 Posted July 24, 2021 Share Posted July 24, 2021 It would be nice if instead only giving the dealers access to the VVR that the tracker would have the same information. Even the account that I made on the Ford site once I got the VIN could have that information. The some dealers hold that close to their chest when it should be offered even if not asked. Quote Link to comment Share on other sites More sharing options...
aboyles2002 Posted August 7, 2021 Share Posted August 7, 2021 On 7/24/2021 at 2:02 PM, frenchs_33 said: It would be nice if instead only giving the dealers access to the VVR that the tracker would have the same information. Even the account that I made on the Ford site once I got the VIN could have that information. The some dealers hold that close to their chest when it should be offered even if not asked. Or some dealers dont even seem to know what it is or how to get info from it.... Quote Link to comment Share on other sites More sharing options...
ice-capades Posted August 7, 2021 Author Share Posted August 7, 2021 13 minutes ago, aboyles2002 said: Or some dealers dont even seem to know what it is or how to get info from it.... Ford provides the basic order information updates only via the consumer tracking website page. The enthusiasts, which are a very small segment, can obtain more frequent and detailed information from their Dealers or from qualified tracking requests here at BOF. Dealers that aren't familiar with the Vehicle Visibility program are either just ignorant, incompetent or lying to their customers and can't be bothered to provide the information requested. 2 Quote Link to comment Share on other sites More sharing options...
aboyles2002 Posted August 7, 2021 Share Posted August 7, 2021 10 minutes ago, ice-capades said: Ford provides the basic order information updates only via the consumer tracking website page. The enthusiasts, which are a very small segment, can obtain more frequent and detailed information from their Dealers or from qualified tracking requests here at BOF. Dealers that aren't familiar with the Vehicle Visibility program are either just ignorant, incompetent or lying to their customers and can't be bothered to provide the information requested. I think in my case its a combination of all three. I really like my salesman and he is why I do business at the local dealer but the sales manager with access to the VVR is kind of an a$$. I would like railcar info on a couple of orders but the tracking requests here dont/wont/cant provide that info. Quote Link to comment Share on other sites More sharing options...
frenchs_33 Posted August 8, 2021 Share Posted August 8, 2021 Ford should take some ownership of the customer service of the dealerships that sell their vehicles and if that customer service and websites/trackers are not reliable then as the overall brand managers they need to work on it. Yes the dealerships are the front facing company and the sales mangers should work to ensure the customers are satisfied with the service. I am not saying that they need to bend over backwards but should provide updates on a weekly or biweekly basis. As a bad example I just received my first phone call from my sales manager today giving me the update that I received mid-week that my truck should be getting shipped by the end of the month. I think there is a extreme failure on Ford's part by not being more transparent on the process of the building of their vehicles. When a truck shows on Ford's tracker that it was accepted in November of 2020, and the next update is in June of 2020, that is unacceptable. If someone owed Ford money they would not accept not hearing from them or receiving payment for six to seven months. Quote Link to comment Share on other sites More sharing options...
deerhunt799 Posted August 9, 2021 Share Posted August 9, 2021 @ice-capades I'm curious if you come across tracking on the VVR (snippet below) where is shows that the vehicle has been shipped but doesn't provide any rail car info? Quote Link to comment Share on other sites More sharing options...
ice-capades Posted August 9, 2021 Author Share Posted August 9, 2021 4 hours ago, deerhunt799 said: @ice-capades I'm curious if you come across tracking on the VVR (snippet below) where is shows that the vehicle has been shipped but doesn't provide any rail car info? I can't remember a time when the rail car information for one of my dealership's vehicles wasn't included on the Vehicle Visibility report. Your sample is one step removed from where the rail car and carrier information would be included. 2 Quote Link to comment Share on other sites More sharing options...
deerhunt799 Posted August 10, 2021 Share Posted August 10, 2021 On 8/9/2021 at 4:07 AM, ice-capades said: I can't remember a time when the rail car information for one of my dealership's vehicles wasn't included on the Vehicle Visibility report. Your sample is one step removed from where the rail car and carrier information would be included. Bummer - well hopefully it's just a glitch and it's on its way to me. Quote Link to comment Share on other sites More sharing options...
Roll.Tide Posted August 20, 2021 Share Posted August 20, 2021 On 9/17/2018 at 4:06 AM, ice-capades said: Per Ford's announcement today to all Ford dealerships... The New Ford Customer Vehicle Order Tracking Website https://shop.ford.com/vehicleordertracking SUMMARY We are announcing the Customer Vehicle Order Tracking website has launched. Ford has developed an online order tracking application that will allow customers to check on the status of their Ford retail order. The website can track the order through five (5) statuses that align with the Primary statuses in Vehicle Visibility. The expectation is the customer can get on demand information about their order without having to call the Sales Consultant or the Customer Relationship Center. ORDER STATUS When the customer enters the VIN, they will see one of the following five (5) order statuses and corresponding information: In Order Processing Your order has been entered into the Ford Ordering System. It will then be scheduled and placed in the first available production week. Once scheduled, a Vehicle Identification Number (VIN) and estimated build date will be provided in the upper-left corner of the home page. Be sure to view the Vehicle Summary section and learn about the features on your vehicle. In Production Your order is being manufactured at one of our factories. This can take a few days. When you have a moment, tryout the link to your Window Sticker that is now available lower on the page. Awaiting Shipment Your vehicle has been built and we are arranging shipment to your dealer. This step could take a few days to a week. Select the "Learn About Your Vehicle" link for information and videos about your new vehicle. In Transit Your vehicle is In Transit or on its way to your dealership. Transit times vary from an average of 12 - 28 days based on your location and the plant where the vehicle was built. This is a great time to explore "Ford Accessories" to see how you can personalize your vehicle. Don't forget to add comments to the short survey so we can enhance the Order Tracking Site. Delivered Your vehicle has arrived at the dealership and should be ready for pick up in a few days. Your dealership will be able to provide the specific date and time for delivery. Website supports 2018 Model Year Ford vehicles (excluding Ford GT) and will pick up with 2019 Model Year Ford vehicles when they launch. KEY POINTS Ford vehicles only – Excludes Lincolns Retail orders only 2018 & 2019 Model Year vehicles as they are available Excludes Ford GT vehicles Requires VIN to track – a VIN that is not scheduled may produce an error message Website link: https://shop.ford.com/vehicleordertracking I don’t have the build date info in the top left hand corner, is this feature working now? 1 Quote Link to comment Share on other sites More sharing options...
RedHoncho01 Posted August 20, 2021 Share Posted August 20, 2021 1 hour ago, Roll.Tide said: I don’t have the build date info in the top left hand corner, is this feature working now? I have a 2021 Lincoln Corsair on order. Lincoln has a similar website. According to my dealer, it is scheduled to build the week of September 6. The Lincoln website shows my order is confirmed. It doesn't show the scheduled build date. My understanding is it won't show up until the week prior to the build at the earliest. This chip crisis has everything in flux. 1 Quote Link to comment Share on other sites More sharing options...
mketch06 Posted August 20, 2021 Share Posted August 20, 2021 I have a Bronco Sport on order with a VIN Number and production date that was for the week of August 9th. We're past that with no new information and no window sticker yet either. Quote Link to comment Share on other sites More sharing options...
Lori.RI Posted August 28, 2021 Share Posted August 28, 2021 I have a VIN Number for my Bronco Sport that was built in June and still sitting in a lot waiting for a chip. No updates on when all of those June builds will be getting the last chip. Quote Link to comment Share on other sites More sharing options...
gecko3471 Posted October 18, 2021 Share Posted October 18, 2021 Do they ever update this site? I ordered a truck in April and when it arrived at the dealer this site still said "in production". I ordered another truck in Aug that is slated for delivery this week and the vehicle tracking site once again still says "in production". Quote Link to comment Share on other sites More sharing options...
RGIll Posted October 18, 2021 Share Posted October 18, 2021 (edited) T Edited October 19, 2021 by RGIll Quote Link to comment Share on other sites More sharing options...
ice-capades Posted October 18, 2021 Author Share Posted October 18, 2021 2 hours ago, RGIll said: I would love it if one thing just worked. My email is in the dealers order system and FMC said they have it also but I have never received an email on my BS order. I did get my VIN and production week by calling my dealer and also calling FMC to verify. However, my VIN USED to work on the tracking website but now allI get is an error for the last week and my salesman apparently is too bust to get back with me on my request to know if my production week was still holding, etc. I guess I will have to make calls the week before the production week I assume is holding to make sure it is being built. I would sure love to see the Visability Report to make sure it is still in process and if it has received a production day. But since my salesman, the tracking site and email from FMC dont seek to be working I am out of luck. I just got back to my computer and spent at least 10-15 minutes replying to your PM addressing your questions and providing my recommendations, etc. You've just wasted my time by now soliciting answers from everyone else that either don't have access to the information and answers you want or can only speculate. Do not contact me again for assistance! Contact your Dealer and make them do their job! Quote Link to comment Share on other sites More sharing options...
RGIll Posted October 18, 2021 Share Posted October 18, 2021 (edited) Sorry. This is the first Ford I ever ordered or thought about buying. I was only looking for help. My intent was not to waste your or anyones time. Edited October 18, 2021 by RGIll 1 Quote Link to comment Share on other sites More sharing options...
MI173 Posted October 24, 2021 Share Posted October 24, 2021 Does anyone know if the tracking site is malfunctioning. When I click on track order from the original email I got with my VIN and build week I get an error message “We're sorry. We are unable to process this Order. Please enter a valid Ford Order/VIN. It was a little unreliable but but I never got an error message like this, now the Mach e tracker which has always worked for me I get nothing. Quote Link to comment Share on other sites More sharing options...
MI173 Posted October 24, 2021 Share Posted October 24, 2021 Disregard I tried it again and it showed back up. Quote Link to comment Share on other sites More sharing options...
Aufgeblassen Posted March 4, 2022 Share Posted March 4, 2022 But is there a way to get an update if you do not have a VIN # yet and only have an order #??? It has been nearly 4 months since I ordered. Quote Link to comment Share on other sites More sharing options...
PineNut Posted March 4, 2022 Share Posted March 4, 2022 Yes, go to the 'Vehicle Locator by Ford Employees' forum. Be sure to read the rules. You need to accumulate 15 posts before you can use the service. Quote Link to comment Share on other sites More sharing options...
DieterG Posted March 4, 2022 Share Posted March 4, 2022 No chance. You need to ask your dealer, he should know the status of your order. Once you have the VIN, there are several possibilities to get an update. Quote Link to comment Share on other sites More sharing options...
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