John W Newman Posted May 4, 2019 Share Posted May 4, 2019 My 2018 Explorer with Sync3 Nav will not recognize my active Siriusxm travel link and traffic subscription. Siriusxm says my subscription is active. Siriusxm audio works well. Quote Link to comment Share on other sites More sharing options...
bbf2530 Posted May 5, 2019 Share Posted May 5, 2019 (edited) 21 hours ago, John W Newman said: My 2018 Explorer with Sync3 Nav will not recognize my active Siriusxm travel link and traffic subscription. Siriusxm says my subscription is active. Siriusxm audio works well. Hi John. I am not a tech, so just trying to help. Although the SiriusXM radio is already working, you can have Sirius send a refresh signal to your vehicle and see if it helps: https://care.siriusxm.com/retailrefresh_view.action#/refreshradio How long have you had your Explorer? Did Travel Link ever work properly? If you recently purchased your vehicle new, you could stop by the Dealership and ask your salesperson to walk you through the process to see if they can get it working. If things are still not working properly after that (and one of our tech members can not help), you will probably need to schedule a service visit. Let us know how you make out and good luck. Edited May 5, 2019 by bbf2530 Quote Link to comment Share on other sites More sharing options...
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