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LynnAnn

2019 Lincoln Navigator engine issue

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9 hours ago, Flying68 said:

I would expect a small stand alone dealer to have better customer service because it directly affects their bonus payments from Lincoln. Hope things get straightened out.

 

How does that work?  I remember about 15 years ago they tried to do Blue Oval Certified to give dealers with better customer service a higher holdback but the dealers sued and won so it was never implemented.

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21 minutes ago, akirby said:

 

How does that work?  I remember about 15 years ago they tried to do Blue Oval Certified to give dealers with better customer service a higher holdback but the dealers sued and won so it was never implemented.

It was part of the Lincoln Commitment program. They eliminated holdback and raised invoice prices then added dealer incentives based on customer service targets and sales targets. Started in 2012 or so.

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6 minutes ago, Flying68 said:

It was part of the Lincoln Commitment program. They eliminated holdback and raised invoice prices then added dealer incentives based on customer service targets and sales targets. Started in 2012 or so.

 

Interesting.  I'm surprised the dealers didn't sue them.

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Hi

I unfortunately  do blame Lincoln. It goes back to their factory paint job. Their solution was to have a body shop repaint the front bumper to match the back. I am familiar with paint and know that paint will react differently on plastic versus aluminum. Lincoln also has the correct mixture (proprietary to Lincoln). I now have two bumpers that don’t match each other or match the vehicle. The particular color I chose, Ingot Silver, (other colors iced mocha (my sister looked at that color and looked at the bumpers and the white (not sure the correct name) will vary between the vehicle and bumpers. After two attempts I was told by Lincoln Customer Service to pick up my vehicle and they approved the paint job. My expectation was that they would have two new painted bumpers sent to the dealership. This was not the case. I know for a fact Lexus would have done anything to make the customer happy. I have actual proof of that. I didn’t go with the large Lexus SUV because I wanted a bigger vehicle. It is a shame that  for $91,000 they didn’t have any interest in exceeding my expectations or simply satisfying my request. My vehicle sat at the dealership for 45 days while they figured out a simple alignment that probably happened when they were transporting  the vehicle from the factory to the dealership. In that particular case it was the dealership. The dealership will have my vehicle for three more days to replace the mirror modules (which are on backorder, due to High demand) The Problem seems to be affecting several Navigators/Expeditions. I brought the vehicle in twice to have it fixed, with video, and they didn’t fix it because they couldn’t get the problem to repeat. If the mechanic would have done some research they would find that this is a problem.  They finally agreed to fix it with a clear expectation set, by my husband. The best part, my salesman saw me and actually asked how I like the vehicle. He shocked when I said no. He knew all the problems and still honestly thought we loved it. Now we have the problem with engine noise, another noted problem with other owners and the transmission not changing gears properly. When coming to a quick stop you will hear a horrible noise and feel a slight jerk. In the end we bought a $91,000 Problem and a fixture at the dealership garage. I really wish I could have given my sister positive feedback when she was going to buy one. 

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A better dealer would have done a much better job and there is no reason a body shop can't match paint even on plastic parts.   Not saying Lincoln has no blame here for causing the original problems but the majority seems to be the dealership.  Like you said a Lexus dealer would have probably corrected all the problems on the first try.

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My Navigator has been at the dealer for a couple of weeks not due to the same noise and VCT Solenoid (Variable Cam Timing) replacement.  I was told the parts are on backorder until the end of September.   Something about Lincoln not releasing the parts.  I"m wondering if they're doing a re-design or something as others are experiencing the same issue.  When cold starting, it sounded like a rod knocking and I'm wondering how much metal was created in the oil from that.   We'll see how it turns out.  

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Thank you. 

I am taking mine in tomorrow for some issues. I will mention what you said. This helps a lot. I appreciate you responding.  

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