Amyz Posted October 23, 2019 Share Posted October 23, 2019 We took our new Lincoln Aviator out this past weekend when there was heavy rains. After we parked, the alarm system went off. After disarming it, it continued to go off, so we left vehicle unlocked. One hour later, when we entered vehicle, water was noted to be pouring in from the plastic console overhead where the interior lights are. The space to house the key between front seats was full of water! There was also a leak behind the sunroof, pouring on third row seats. Drove it immediately to dealer service and they looked puzzled. Turns out the sunroof glass was not properly aligned at factory and therefore wasn’t sealed? Has anyone heard of such a thing? Where is the quality control? I hope we don’t have a lemon. Wonder if we can get mold under headliner? They claim it has been fixed and water testing reveals no leak. It’s unfortunate because we otherwise really like the vehicle. Quote Link to comment Share on other sites More sharing options...
jfischetti Posted October 23, 2019 Share Posted October 23, 2019 I have heard of a cracked sunroof frame from a user on some message board somewhere. Sorry this happened. Hopefully it’s fixed now. Quote Link to comment Share on other sites More sharing options...
EcoBoost Posted October 25, 2019 Share Posted October 25, 2019 Unfortunately, this happens with a lot of new models with pano-roofs during their first MY - and it's not just Lincoln. In addition, I would demand a new vehicle. Fixing this is nearly impossible if the amount of water was extensive. Quote Link to comment Share on other sites More sharing options...
Amyz Posted October 25, 2019 Author Share Posted October 25, 2019 Thanks for the info. The dealer claims that the sunroof glass was not properly leveled at the factory. They claim they did this and after water testing with a hose it is now water tight! (Doubtful) Quote Link to comment Share on other sites More sharing options...
twintornados Posted October 25, 2019 Share Posted October 25, 2019 55 minutes ago, Amyz said: They claim they did this and after water testing with a hose it is now water tight! (Doubtful) So, you are saying they are lying to you....nice. Wondering why you purchased the Lincoln from them in the first place? Quote Link to comment Share on other sites More sharing options...
Amyz Posted October 25, 2019 Author Share Posted October 25, 2019 Don’t be a jerk....who expects a brand new vehicle would have water pouring through the roof? Great quality control. How would anyone know to anticipate this in a Lincoln? Would you have confidence in the dealer’s fix? Especially when I read about a similar incident elsewhere! 1 Quote Link to comment Share on other sites More sharing options...
twintornados Posted October 25, 2019 Share Posted October 25, 2019 40 minutes ago, Amyz said: Don’t be a jerk....who expects a brand new vehicle would have water pouring through the roof? Great quality control. How would anyone know to anticipate this in a Lincoln? Would you have confidence in the dealer’s fix? Especially when I read about a similar incident elsewhere! Don't be a..... never mind..I'll let that part slide. To directly answer your question, yes...if I had enough confidence to BUY the vehicle from them, I have enough confidence to trust that when they tell me it is fixed, I will believe them. That is, unless it rains and it still leaks....do your own test and get out a garden hose and check it for yourself if you don't believe them. It is especially disappointing to spend upwards of 60K on a vehicle to have to get it fixed, but then again, that's why they put a warranty on it in the first place. Quote Link to comment Share on other sites More sharing options...
jfischetti Posted November 4, 2019 Share Posted November 4, 2019 On 10/25/2019 at 6:56 AM, Amyz said: Thanks for the info. The dealer claims that the sunroof glass was not properly leveled at the factory. They claim they did this and after water testing with a hose it is now water tight! (Doubtful) Amyz, was your leak fixed? Mine has a leak in the back - which they are still figuring out Quote Link to comment Share on other sites More sharing options...
Amyz Posted November 4, 2019 Author Share Posted November 4, 2019 We really haven’t had rain to test it. Nor have I put a hose to it yet. They claim it is now sealed but I haven’t been able to prove it yet. Will keep you posted. Good luck with your leak! Quote Link to comment Share on other sites More sharing options...
Amyz Posted November 5, 2019 Author Share Posted November 5, 2019 jfischetti, weren’t you the one that ironically posted the doors that were substantially misaligned?? What is the deal with Lincoln’s quality control, especially when talking about a $70,000 plus vehicle??!! Quote Link to comment Share on other sites More sharing options...
jfischetti Posted November 5, 2019 Share Posted November 5, 2019 Yes, I was noticing a lot of misaligned panels in videos early on. I told my salesperson that I would not accept the car with misaligned panels. Mine didn't have that issue, but has a leak. Hoping it's sunroof fix, but if it's a panel issue, i'll be really concerned. Quote Link to comment Share on other sites More sharing options...
Amyz Posted November 5, 2019 Author Share Posted November 5, 2019 Well, good luck-with ours they claimed the sunroof was not properly leveled which apparently effected the seal. I hope yours is as easy a fix! Quote Link to comment Share on other sites More sharing options...
Lorac Posted November 5, 2019 Share Posted November 5, 2019 Amyz and jfishetti, wondering what your VIN number range is ? I do NOT ask the exact VIN, but wondering roughly what your VIN range is. The last 4 digits tells us what number off the assembly line the car was produced. My first Aviator had a VIN ending in the 1300's and was sent to Flat Rock and never delivered to us Our replacement Aviator has a VIN ending in the 8700's and was delivered with issues and stuff broken. 8700 indicates that at least 8,700 cars were already built before ours and indicates that many had to be made before this/our car to be released, and not sent to Flat Rock for assembly repair. Quote Link to comment Share on other sites More sharing options...
jfischetti Posted November 5, 2019 Share Posted November 5, 2019 12 hours ago, Lorac said: Amyz and jfishetti, wondering what your VIN number range is ? Mine is L04314 Built on July 19, delivered on 10/10 Quote Link to comment Share on other sites More sharing options...
prodigy07 Posted November 7, 2019 Share Posted November 7, 2019 I've now seen this in a few places that folks are experiencing this. I live in Chicago and that makes me nervous because we get a lot of snow and rain. Quote Link to comment Share on other sites More sharing options...
jfischetti Posted November 8, 2019 Share Posted November 8, 2019 I got word the leak was caused by a pinched drain tube. They have unpinched or replaced the tube and put tons of water on the roof. No water ingress is evident anymore. So it was a simple fix. Quote Link to comment Share on other sites More sharing options...
Professor1234 Posted November 8, 2019 Share Posted November 8, 2019 9 minutes ago, jfischetti said: I got word the leak was caused by a pinched drain tube. They have unpinched or replaced the tube and put tons of water on the roof. No water ingress is evident anymore. So it was a simple fix. I’m sure you will, but I’d be sure to check the bottom of the spare tire well and ensure everything is good and dry. I assume that would be the low point of the body. And I would be a little ticked if they marked up the headliner by having to handle it. Quote Link to comment Share on other sites More sharing options...
Amyz Posted November 8, 2019 Author Share Posted November 8, 2019 Mine ends in L00329 Quote Link to comment Share on other sites More sharing options...
Amyz Posted November 8, 2019 Author Share Posted November 8, 2019 That’s awesome! I hope it’s a permanent fix! I still can’t understand how this happens during production? it rained today and so far ours is dry inside- knock on wood! Quote Link to comment Share on other sites More sharing options...
mustangchief Posted November 8, 2019 Share Posted November 8, 2019 16 minutes ago, Amyz said: I still can’t understand how this happens during production? The how it happens is "mass production" At least 1% of a great running line will have small issues. On a new launch with new production machinery it is closer to 10% will have issues after OKTB. I understand it may be a lot of money, but in the grand scheme, it is not a cash cow for Ford. Yes, they will make 5K-15K per unit, but the cost of R&D and the new plant overhaul are well over a Billion. They have to make that up, while keeping the customer happy and having a good margin. There is a delicate balance, major issues with quality and workers are eating into the balance sheet. Each line worker has a certain number of repetitious jobs per hour they need to complete. Start getting behind and they don't get the extra 10 seconds to make sure the panel is perfect. I encourage you to take a trip and visit the rouge assembly plant if they still offer tours. You can literally walk the line above the workers building F-150s. Humans are fallible, machines loose calibration or wear out. It is not a perfect process. As twintornado said earlier, the warranty is there to protect you, and the Aviator warranty is a good one. 1 Quote Link to comment Share on other sites More sharing options...
Amyz Posted November 9, 2019 Author Share Posted November 9, 2019 Well, if what you say is true, it’s very sad. 10 % is an unacceptably high number. I’ve had a lot of cars in my lifetime and never had any major issues like a roof leak when new. Here I thought by now the American products have improved In light of their foreign competition- I hope I don’t regret my choice. Thanks for the info. Quote Link to comment Share on other sites More sharing options...
mustangchief Posted November 10, 2019 Share Posted November 10, 2019 22 hours ago, Amyz said: Well, if what you say is true, it’s very sad. 10 % is an unacceptably high number. I’ve had a lot of cars in my lifetime and never had any major issues like a roof leak when new. Here I thought by now the American products have improved In light of their foreign competition- I hope I don’t regret my choice. Thanks for the info. I'm not sure you understand. Go to the JDPowers web site and review Initial Quality and the 3 year dependability studies. 10% is exceptionally low across all luxury brands. Lincoln runs about 113 gigs per 100 vehicles which is better than the industry average of 142 per 100. Yea that is a lot, but better than Benz, Audi, Honda, Jag, Caddy and many others. Some people will have zero issues, others 20 plus. The chance of a person having an issue small or large is really high, on any car. Quote Link to comment Share on other sites More sharing options...
Amyz Posted November 10, 2019 Author Share Posted November 10, 2019 Interesting! Thanks so much for the follow up. Quote Link to comment Share on other sites More sharing options...
Amyz Posted December 22, 2019 Author Share Posted December 22, 2019 BAD NEWS!!!! We had a light rain today and water came pouring through the roof again, in front and behind the sun roof as before. We are besides ourselves and will be contacting the regional service manager this week. We have had way too many problems for a vehicle that is 3 months old. Twintornados, this is the exact reason I no longer trust or have confidence in Lincoln....live and learn (see all my other postings of problems). Quote Link to comment Share on other sites More sharing options...
Wheeling Posted December 22, 2019 Share Posted December 22, 2019 Sorry to hear that, you should ask Lincoln to buy it back. All the water damage to the electronics under the roof and elsewhere inside the car would be impossible to repair and will cause premature malfunction in the future. Quote Link to comment Share on other sites More sharing options...
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