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Lincoln Aviator Roof Leak


Amyz

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The Aviator is uniquely terrible by Lincoln standards however.  Even when I'm first in-line for the new models, all my MKXs and Nautilus have been flawless with the exception of MyLincoln Touch.  But I don't blame anybody swearing them off  if they've spent a fortune for a vehicle with such a major issue that they can't seem to fix.

Edited by Assimilator
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4 hours ago, Assimilator said:

The Aviator is uniquely terrible by Lincoln standards however.  Even when I'm first in-line for the new models, all my MKXs and Nautilus have been flawless with the exception of MyLincoln Touch.  But I don't blame anybody swearing them off  if they've spent a fortune for a vehicle with such a major issue that they can't seem to fix.

A few dozen reaching customers have had serious issues.  The Aviator is not uniquely terrible, there were some growing pains sure, but the Aviator is easily the best SUV I've driven in my life.  

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7 hours ago, Amyz said:

BAD NEWS!!!! We had a light rain today and water came pouring through the roof again, in front and behind the sun roof as before. We are besides ourselves and will be contacting the regional service manager this week. We have had way too many problems for a vehicle that is 3 months old. Twintornados, this is the exact reason I no longer trust or have confidence in Lincoln....live and learn (see all my other postings of problems).

Sorry to hear you still have water issues, ask the dealer politely to exchange it for a new one.  If they balk or refuse, have an attorney write a polite demand letter to the dealer and Lincoln stating the roof leak was not fixed and you are worried the water intrusion will harm your health via mold/mildew and that you feel unsafe not knowing what electronic devices were effected and you feel your safety is compromised.  The Lemon Law in Fl gives them three chances to fix the same problem, they also have to have it fixed using a total of no more than thirty days.  Writing the letter now and sending it by certified mail (this is a must) lets them know you are serious and not just pee'd off.  A good consumer Lawyer is worth every penny of a consult if your car is in the shop more than 30 days in the first year.  Being water intrusion, you may want to talk to your insurance agent, they may send a specialist to look at it, after all they don't want to insure a lemon or have a payout if it causes an accident.  

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1 hour ago, Amyz said:

Great advice, I appreciate it. Hoping that they have improved upon their early “glitches”, I would definitely consider an exchange with a vehicle produced later off the line. Thanks again!

 

Hi Amy. No need to waste money contacting a lawyer yet. The steps necessary to initiate the BBB Arbitration process and/or Lemon Law procedures are listed in the Owners Warranty Guide you were given when you purchased your vehicle. Read and follow them.

 

Also, a quick Google search can get you your Florida State Lemon Law regulations. If things reach an impasse, then contact a lawyer if necessary. But no need to waste the money upfront.

 

Keep us updated and good luck.

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18 hours ago, Amyz said:

BAD NEWS!!!! We had a light rain today and water came pouring through the roof again, in front and behind the sun roof as before. We are besides ourselves and will be contacting the regional service manager this week. We have had way too many problems for a vehicle that is 3 months old. Twintornados, this is the exact reason I no longer trust or have confidence in Lincoln....live and learn (see all my other postings of problems).

 

9 hours ago, Amyz said:

Great advice, I appreciate it. Hoping that they have improved upon their early “glitches”, I would definitely consider an exchange with a vehicle produced later off the line. Thanks again!

 

Seeing as you want to single me out, I will oblige you with a reply...in one post, you claim you no longer have trust or confidence in Lincoln, but approximately 10 hours later, you change course and would "consider an exchange" for another Lincoln....which is it? What you really need to do is calm down, take a deep breath and work through the issues. If a replacement is a consideration, then do it. It certainly sucks that you have to go through this, but at the end of the day, Lincoln and Ford will make you "right" and if it takes replacing the vehicle, then so be it. But...and this is a big "but"....if you are screaming and yelling and making statements that you "no longer trust of have confidence in Lincoln"...well, Lincoln will just buy back your ride and send you on your way....go get a Cadillac or some other vehicle. Have a good day and I do hope the best for you.

Edited by twintornados
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So here is an update on my roof leak.  The dealer did a hose test and could not simulate a leak!  Fortunately it rained yesterday and after they took the vehicle outside, water started pouring inside.  (Therefore, their hose test is flawed).  They had to tear down the headliner to find out where the water was coming from.  They noted one of the rear drains that is supposed to have a ninety degree bend was kinked.  I still am skeptical that this is the problem, especially when water was pouring out of the front and rear roof simultaneously during a light rain this past weekend. (They also originally told me the sunroof was not seated properly and the problem was fixed). They are keeping the vehicle today to do further investigation.  I am going to go by and discuss with the director of service- hopefully he will let me see the exposed roof to understand the problem.  In any event, it's sad to say but we don't even want the car anymore, even if this kinked drain repair fixes the problem. The vehicle has now been compromised with water at least 3 times.  This may also explain the multiple electrical problems/warnings we have had. I am wondering if jfischetti's similar problem/repair has resulted in a permanent fix?  The Detroit Free Press published an article on a Chicago woman who had a leak and multiple other problems with her new Aviator- she was afforded an exchange with a new vehicle. 

The saga continues... will keep you posted.

 

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Seeing that Lincoln knows and has acknowledged early issues, I suspect you have a good shot at swapping vehicles. That’s a much easier ordeal than trying to lemon law. Getting Into another Lincoln is the easiest way. Getting the money back to buy something else is a longer road. Good luck I hope it goes well for you. 

Edited by fordtech1
Grammar
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On 11/4/2019 at 10:28 PM, Lorac said:

Amyz and jfishetti, wondering what your VIN number range is ?

 

I do NOT ask the exact VIN, but wondering roughly what your VIN range is. The last 4 digits tells us what number off the assembly line the car was produced. 

 

My first Aviator had a VIN ending in the 1300's and was sent to Flat Rock and never delivered to us

 

Our replacement Aviator has a VIN ending in the 8700's and was delivered with issues and stuff broken.  8700 indicates that at least 8,700 cars were already built  before ours and indicates that many had to be made before this/our car to be released,  and not sent to Flat Rock for assembly repair. 

 

Just as a note, Ford does NOT manufacture vehicles based on their VIN numbers sequentially.  Thus VIN 8700 could be made before VIN 0013.

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  • 1 month later...

This is an update on our defective Aviator with the roof leak (we started this topic).  I was impressed that Lincoln Concierge agreed to allow us to exchange the vehicle for a new one (rather than going through the state lemon law).  They recommended that the new vehicle we chose had a production date after 9/19.  We found the identical vehicle with the exact same price produced in 12/19.  Although the national Lincoln division gave us a $2500 discount certificate, it was the local dealer's discretion as to whether we could utilize it.  In fact, they only allowed a $1500 discount.  The bottom line is we paid the exact same amount for the new vehicle as we did the old one,  plus usage of the old vehicle ($1700 for 3000 miles we put on over 3 months).  One would think that with all the aggravation we had, they would have waived the $1700. 

In any event, we have another defect on the new vehicle (see defective heads up display topic). We are basically besides ourselves and now have very little faith in the Lincoln Aviator.  In two days we bring the vehicle back to the service department and meet with the general manager of the dealership.  It will be interesting to see what they say.  In retrospect , we are sorry we didn't take the reimbursement check from Lincoln and walk away!

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11 hours ago, Amyz said:

Although the national Lincoln division gave us a $2500 discount certificate, it was the local dealer's discretion as to whether we could utilize it.  In fact, they only allowed a $1500 discount.

I would be more upset about this.  If Lincoln Concierge gave you a $2500 discount certificate but your dealer only allowed $1500... does that mean your dealer took a $1000 cut of your goodwill discount offer?

Edited by CoolScoop
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11 hours ago, CoolScoop said:

I would be more upset about this.  If Lincoln Concierge gave you a $2500 discount certificate but your dealer only allowed $1500... does that mean your dealer took a $1000 cut of your goodwill discount offer?

If it was up to the dealer I would have went to another dealer, that is crazy.  

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Well, as it turns out, I don't believe they gave me ANY of the $2500 discount  on the second vehicle. They played a numbers game on me and it turns out the  new vehicle cost exactly the same as the check Lincoln sent me.  The check was the amount I paid for the first vehicle minus $1700 for mileage usage. That means they gave me no break at all from the first deal!  I have no idea what the dealer actually did with the goodwill discount but I did not benefit from it.

On top of everything else, today we developed new electronic problems with multiple warnings going off in our dashboard.  It's like deja vu all over again!  We've had the new Aviator for one week! Will see how my meeting goes with the service department and the general manager of the dealership tomorrow!  Hoping they will let me walk away from second vehicle but not optimistic. 

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See our response under the defective heads up display topic. To make a long story short, the general manager gave us the option of a third Aviator or a full refund of everything we spent at their dealership.  We opted to take the refund and walk away from Lincoln products. They did the right thing, and I hope for their sake, they rectify all the issues they are having with this vehicle in the future. It's a beautiful, well handling SUV with excellent amenities.  They just need to work the bugs out.

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