gumpster Posted December 21, 2019 Share Posted December 21, 2019 Does anyone know why a new Aviator would sit for over two weeks at the destination rail terminal? Ours is sitting in Dallas only 1 hour away from the dealer and has been for that long. The truck transit has been identified in the status the entire time, but it’s still sitting there for some reason. Quote Link to comment Share on other sites More sharing options...
ice-capades Posted December 21, 2019 Share Posted December 21, 2019 (edited) 5 hours ago, gumpster said: Does anyone know why a new Aviator would sit for over two weeks at the destination rail terminal? Ours is sitting in Dallas only 1 hour away from the dealer and has been for that long. The truck transit has been identified in the status the entire time, but it’s still sitting there for some reason. Talk to your Dealer. If it's been sitting at the ramp for that long it's possible that its delivery is being prevented by a Lincoln hold. If the Dealer calls the dispatch department for the carrier that would deliver the vehicle they can find out. The other option is for the Dealer to contact their Lincoln representative that can track the vehicle and advise the Dealer further regarding the delay. Edited December 21, 2019 by ice-capades Quote Link to comment Share on other sites More sharing options...
gumpster Posted December 21, 2019 Author Share Posted December 21, 2019 My dealer doesn’t provide any status other than “it’s not here yet”. The transport is listed as Hansen&Adkins. Quote Link to comment Share on other sites More sharing options...
ice-capades Posted December 21, 2019 Share Posted December 21, 2019 2 hours ago, gumpster said: My dealer doesn’t provide any status other than “it’s not here yet”. The transport is listed as Hansen&Adkins. Excuse me but you're getting information via the Ford Employees tracking thread, know who the auto transport firm will be delivering the vehicle to your dealership and yet you're asking why the vehicle would be held at the final rail ramp destination for 2 weeks? If you're not satisfied I'd recommend again that you not just talk to your Lincoln Dealer. You don't have to accept "It's not here yet" from your Dealer. As I wrote in my previous reply, your Dealer has access and resources to the information. If you're getting this information from your Lincoln sales representative, ask to talk directly to the individual that manages their order bank or go up the chain and talk directly to the Sales Manager, General Manager or the Dealer Principal! Unfortunately, there are many Ford and Lincoln Dealers that are poor at communicating vehicle status information to customers like yourself. Lincoln Dealers need every sale or lease they can get to grow the business and franchise and they should be bending over backwards to make sure that you're receiving all the status information you require. Don't be afraid to make noise at the dealership or, if necessary, call Lincoln and file a complaint. Quote Link to comment Share on other sites More sharing options...
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