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yesguitarman

2020 Explorer Feedback

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Well, we've had our 2020 Explorer for almost four months now.  It's time for some feedback, Ford.  Firstly, the vehicle was delivered with a torn second row seat cover.  That took two weeks to remedy.  The tailgate opens on its own intermittently (not while in motion) and at times won't open from the dash or the fob (happened to my wife with the dog in the cargo area and couldn't get him out. She's ready to get rid of the vehicle).  Dealer can't replicate/find the problem.  The tailgate/headliner seal was mis-aligned and the headliner started dropping - remediated so far.  Now, the driver's side rear brake/running LED light assembly is completely dead.  Dealer doesn't have the part and has to see it before they can order a replacement.  That mean two more trips to the dealer with a four month old new vehicle and probably no brake light for another two weeks.  This speaks of poor quality for a $60K Platinum edition.  C'mon Ford you can do better.  This is frustrating to say the least.

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I have had a 2020 Explorer for a month. It has been in the shop for 3 of the 4 weeks I have had it. This thing seems to be a very expensive pile of crap!

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I know that Ford completely botched the launch of 2020 Explorer, and that a first year all new or redesigned Ford vehicle is almost guaranteed to have issues that require trips to your dealership service department.

 

But what y'all are having to deal with yesguitarman and SStone is appalling.

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On 2/24/2020 at 12:17 PM, yesguitarman said:

Well, we've had our 2020 Explorer for almost four months now.  It's time for some feedback, Ford.  Firstly, the vehicle was delivered with a torn second row seat cover.  That took two weeks to remedy.  The tailgate opens on its own intermittently (not while in motion) and at times won't open from the dash or the fob (happened to my wife with the dog in the cargo area and couldn't get him out. She's ready to get rid of the vehicle).  Dealer can't replicate/find the problem.  The tailgate/headliner seal was mis-aligned and the headliner started dropping - remediated so far.  Now, the driver's side rear brake/running LED light assembly is completely dead.  Dealer doesn't have the part and has to see it before they can order a replacement.  That mean two more trips to the dealer with a four month old new vehicle and probably no brake light for another two weeks.  This speaks of poor quality for a $60K Platinum edition.  C'mon Ford you can do better.  This is frustrating to say the least.

 

Good Lord, I was planning on towing my camper with my new explorer 1000 miles when it comes in.  Do you see any issues with that? Have you seen any mechanical issues? 

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On 6/26/2020 at 11:22 AM, Colleen said:

 

Good Lord, I was planning on towing my camper with my new explorer 1000 miles when it comes in.  Do you see any issues with that? Have you seen any mechanical issues? 

 

Hi Colleen. Not sure how long after you get your new Explorer you plan on waiting before you tow your camper. However, if you check the Owners Manual for the break-in requirements, you will see that Ford states not to tow during the first 1,000 miles.

 

Good luck.

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21 hours ago, bbf2530 said:

 

Hi Colleen. Not sure how long after you get your new Explorer you plan on waiting before you tow your camper. However, if you check the Owners Manual for the break-in requirements, you will see that Ford states not to tow during the first 1,000 miles.

 

Good luck.

Thank you for that information. I guess I will be altering my plans. 

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