Visteon Retired Posted December 23, 2020 Share Posted December 23, 2020 My local dealer is telling me “Ford Engineering is working on this problem”. That answer does not make sense. I’m looking for other owners who may have experienced or are experiencing this issue. An annoying error message pops up on the 12” LCD dash panel and a different error screen pops up on the center console tablet. This happens randomly and often. There are no tones when you approach an object at the front, just the blocked sensor error message. Everyone on this forum knows how much this vehicle costs. I need a plan to get this Explorer repaired and I’m reaching out for suggestions. Quote Link to comment Share on other sites More sharing options...
murphy62 Posted December 23, 2020 Share Posted December 23, 2020 Ice, snow or mud on the sensors? Quote Link to comment Share on other sites More sharing options...
Visteon Retired Posted December 23, 2020 Author Share Posted December 23, 2020 Sensors perfectly clean and no scratches. Quote Link to comment Share on other sites More sharing options...
blwnsmoke Posted January 5, 2021 Share Posted January 5, 2021 U0415 code is an ABS communication error. However I codes don't mean much. My guess is a bad sensor or issue with the wiring harness. Quote Link to comment Share on other sites More sharing options...
Visteon Retired Posted January 5, 2021 Author Share Posted January 5, 2021 My guess too. Contacted Ford Customer Relationship Center by mail. Waiting to hear back. My dealership service department won’t investigate the issue by doing any real troubleshooting. Just scan codes and punt! Quote Link to comment Share on other sites More sharing options...
YT90SC Posted January 6, 2021 Share Posted January 6, 2021 Sorry, but the SSM referenced ties the technician's hands until engineering comes up with a solution. My guess is there will be YET ANOTHER reprogram. 2020's are a nightmare that Ford keeps updating software over and over. For the time being, make sure all the silicone surrounds are in place around the sensor itself between it and the plastic outer and there are NO other contaminants there. Had one that had a snow brush bristle stuck there and causing a problem. IF the tech might got lucky and was able to find an individual sensor issue, repairing it with a KNOWN "engineering is investigating" will probably get the claim bounced. Quote Link to comment Share on other sites More sharing options...
Flying68 Posted January 6, 2021 Share Posted January 6, 2021 Likely if there is an SSM and Ford Engineering is working on a solution, it likely means that there isn't any troubleshooting that any tech could do that would lead to a solution. It likely is a software problem as YT90SC said or an unanticipated hardware issue that they weren't monitoring. In either case it will likely result in a software change that will at least monitor the relevant hardware to watch for the failure, or if it is pure software they may be in process of validating the code to fix it. All of that takes time. 1 Quote Link to comment Share on other sites More sharing options...
Visteon Retired Posted January 6, 2021 Author Share Posted January 6, 2021 I can be patient. Parking sensors at least have a simple on-off switch on the center console. I’m training myself to shut them off every startup for the time being. If you have to have a problem with a new car this one isn’t so bad. Thanks to Flying68 and YT90SC for the thoughtful answers! Quote Link to comment Share on other sites More sharing options...
Visteon Retired Posted January 27, 2021 Author Share Posted January 27, 2021 Update, picked up my Platinum Explorer today. After two days of troubleshooting, the problem was a bad sensor on the front bumper outboard position. Ford Engineering stepped in and helped them through the pin out inspection ultimately identifying the bad part. They also flashed modules as required. Fingers crossed this will be my only electronic issue and hopefully my only service issue going forward. I love this car! Quote Link to comment Share on other sites More sharing options...
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