Black Label Posted March 16, 2021 Share Posted March 16, 2021 I have posted about my software woes with my otherwise beautiful BL Navigator. Lincoln Concierge just called. Long story short, they are offering to buy back my vehicle. Will receive details in the coming days. Lincoln has come through here on this. I didn't ask for this option. Based on my time out of service and, in their words, my patience, they are doing this on their own. 4 Quote Link to comment Share on other sites More sharing options...
akirby Posted March 16, 2021 Share Posted March 16, 2021 (edited) That’s good to hear them step up. I wish they’d do more. Edited March 16, 2021 by akirby 1 Quote Link to comment Share on other sites More sharing options...
Black Label Posted March 17, 2021 Author Share Posted March 17, 2021 49 minutes ago, akirby said: That’s good to hear them step up. I wish they’d do more. Completely agree. I have railed on Lincoln on here in the past. This goes a long way to kissing and making up lol. Quote Link to comment Share on other sites More sharing options...
tbone Posted March 17, 2021 Share Posted March 17, 2021 I appreciate them taking significant action to address your situation. I hope everything works out for you. 1 Quote Link to comment Share on other sites More sharing options...
Gpfarrell Posted March 17, 2021 Share Posted March 17, 2021 From what I've seen you've been refreshingly rationale and patient with Lincoln in trying to get full functionality from your vehicle. At some point, someone has to say "enough is enough" and I'm happy to see the courtesies you extended were offered back to you. 3 Quote Link to comment Share on other sites More sharing options...
Black Label Posted March 17, 2021 Author Share Posted March 17, 2021 5 hours ago, Gpfarrell said: From what I've seen you've been refreshingly rationale and patient with Lincoln in trying to get full functionality from your vehicle. At some point, someone has to say "enough is enough" and I'm happy to see the courtesies you extended were offered back to you. Thank you for the kind words. I appreciate it! I did rant to the Concierge several times, but always politely. 2 Quote Link to comment Share on other sites More sharing options...
rperez817 Posted March 17, 2021 Share Posted March 17, 2021 13 minutes ago, Black Label said: Thank you for the kind words. I appreciate it! I did rant to the Concierge several times, but always politely. You set an excellent example Black Label sir of sharing your experiences in a polite, rational way with your dealership, with Lincoln, and on this forum. Very glad to hear that Lincoln returned the favor! 3 Quote Link to comment Share on other sites More sharing options...
Black Label Posted March 17, 2021 Author Share Posted March 17, 2021 4 minutes ago, rperez817 said: You set an excellent example Black Label sir of sharing your experiences in a polite, rational way with your dealership, with Lincoln, and on this forum. Very glad to hear that Lincoln returned the favor! Thank you, and I have appreciated your comments and help along the way. Quote Link to comment Share on other sites More sharing options...
Black Label Posted March 20, 2021 Author Share Posted March 20, 2021 I'm curious how quickly this process moves along. I would like to hold out for a 2022 since it should get Sync 4 and larger screens. Quote Link to comment Share on other sites More sharing options...
Gbsharon Posted March 29, 2021 Share Posted March 29, 2021 I’ve been following your journey, thanks for the update. Have they shared any customers with similar issues to yours? 1 Quote Link to comment Share on other sites More sharing options...
Black Label Posted March 31, 2021 Author Share Posted March 31, 2021 On 3/29/2021 at 12:27 PM, Gbsharon said: I’ve been following your journey, thanks for the update. Have they shared any customers with similar issues to yours? No. Quote Link to comment Share on other sites More sharing options...
otterlover Posted April 19, 2021 Share Posted April 19, 2021 I recently got my 2021 Aviator Reserve II back from the dealership, and, after almost 30 days with the vehicle and replacing a few parts, they told me the electrical ground wasn't tightened down. Having the knowledge I do, I understand what that can do to the entire electrical system of the car, and all the computers. I have since had issues with my seats resetting themselves, the display screen not turning on at all, buttons, when pushed, going to the incorrect setting or even music station, the door lock on the exterior not working, etc. In my experience, electrical inconveniences are not a huge problem, just an annoyance. The issue comes because I know that every wire and computer is affected by the inconsistent electrical current going through the car, and unfortunately, there is no good way to fix this, since most of the car is electrical. I have seen cars stall in the middle of the freeway because of electrical error codes, and I'm unwilling to put myself at risk that way. I have been in touch with the dealership. Do I try and let them help me with this? I am expecting Lincoln to fix the car or buy it. Quote Link to comment Share on other sites More sharing options...
otterlover Posted April 19, 2021 Share Posted April 19, 2021 On 3/30/2021 at 6:03 PM, Black Label said: No. Can you point me to your posts about what issues you are having with your Navigator? Quote Link to comment Share on other sites More sharing options...
Black Label Posted April 19, 2021 Author Share Posted April 19, 2021 19 minutes ago, otterlover said: Can you point me to your posts about what issues you are having with your Navigator? Jeez, they are scattered around, I think. I was looking and had a hard time finding them. Mostly what I believe are SYNC 3 issues. Also phone as a key and a couple other things. Quote Link to comment Share on other sites More sharing options...
otterlover Posted April 19, 2021 Share Posted April 19, 2021 24 minutes ago, Black Label said: Jeez, they are scattered around, I think. I was looking and had a hard time finding them. Mostly what I believe are SYNC 3 issues. Also phone as a key and a couple other things. Sync 3 doesn't work for me either. key doesn't work at times. So interesting. Quote Link to comment Share on other sites More sharing options...
Black Label Posted April 19, 2021 Author Share Posted April 19, 2021 I stayed after them and made sure my Case wasn't swept under the rug. Quote Link to comment Share on other sites More sharing options...
JustMeInUSA Posted April 20, 2021 Share Posted April 20, 2021 Im not ceetain if the 2022 will resolve software issues. It will be an entirely new system so I can imagine a few bugs... Quote Link to comment Share on other sites More sharing options...
Black Label Posted April 20, 2021 Author Share Posted April 20, 2021 1 hour ago, JustMeInUSA said: Im not ceetain if the 2022 will resolve software issues. It will be an entirely new system so I can imagine a few bugs... I have seen good reviews on SYNC 4, so I will hope for the best. Quote Link to comment Share on other sites More sharing options...
otterlover Posted April 20, 2021 Share Posted April 20, 2021 Do you think Lincoln is open to letting you buy the next year? what is entailed in that? I started the process for the Lemon Law yesterday and the client manager seemed pretty optimistic. Just wondering if you have any insight into what to expect. Quote Link to comment Share on other sites More sharing options...
Black Label Posted April 20, 2021 Author Share Posted April 20, 2021 1 hour ago, otterlover said: Do you think Lincoln is open to letting you buy the next year? what is entailed in that? I started the process for the Lemon Law yesterday and the client manager seemed pretty optimistic. Just wondering if you have any insight into what to expect. Yes. I just keep paying off my current vehicle until I can get a 2022. Quote Link to comment Share on other sites More sharing options...
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