usmc0802 Posted June 4, 2021 Share Posted June 4, 2021 (edited) On May 19th I talked to a Ford salesman in Northern Nevada and built a F350 Tremor on the website and he took my credit card number for a $1000 deposit for a special order. He said it would be a 2022, but nothing has been charged on my credit card. Generally how long does it take to submit an order or does the dealership have to wait for allocations or ordering windows? Edited June 13, 2021 by usmc0802 Quote Link to comment Share on other sites More sharing options...
akirby Posted June 4, 2021 Share Posted June 4, 2021 6 minutes ago, usmc0802 said: On May 19th I talked to a Ford salesman in Northern Nevada and built a F350 Tremor on the website and he took my credit card number for a $1000 deposit for a special order. He said it would be a 2022, by nothing has been charged on my credit card. When will my truck order be submitted? I hate to sound harsh but how the heck would we know? That’s between you and your dealer. Quote Link to comment Share on other sites More sharing options...
Gadget Posted June 4, 2021 Share Posted June 4, 2021 43 minutes ago, usmc0802 said: On May 19th I talked to a Ford salesman in Northern Nevada and built a F350 Tremor on the website and he took my credit card number for a $1000 deposit for a special order. He said it would be a 2022, by nothing has been charged on my credit card. Generally how long does it take to submit an order or does the dealership have to wait for allocations or ordering windows? My order was processed and confirmation to my email before I left the dealership. 1 Quote Link to comment Share on other sites More sharing options...
usmc0802 Posted June 4, 2021 Author Share Posted June 4, 2021 What was the date you did that? Quote Link to comment Share on other sites More sharing options...
RubenZ Posted June 4, 2021 Share Posted June 4, 2021 12 hours ago, Gadget said: My order was processed and confirmation to my email before I left the dealership. 2 hours ago, usmc0802 said: What was the date you did that? Same here. Although not that fast because it was after hours, but I went to the dealership at like 5pm and gave them the BUILD Print out I did on Fords website for 2021's and they just added the same options under my 2022 order and by the next MORNING on 5/8 i had the Order COnfirmation Email from the actual FORD MOTOR CO. 1 Quote Link to comment Share on other sites More sharing options...
LarryD Posted June 4, 2021 Share Posted June 4, 2021 I ordered my 2022 F350 on April 30. Got my Ford email that evening confirming my order. My dealer said I didn’t need a down payment. Does a down payment change anything? X plan order. Quote Link to comment Share on other sites More sharing options...
Radio Posted June 12, 2021 Share Posted June 12, 2021 I guess every dealer is different. Perhaps yours is holding off on charging your card until "something" happens...maybe even delivery. My dealer took my debt card and pulled the $1000 deposit out of my account on the spot. Got the confirmation email that evening. This is an A/Z plan on 7 April for a MY22, for what that's worth. My deposit shows on the deal work sheet. If your order isn't confirmed by now I'd be asking questions of the salesman. 1 Quote Link to comment Share on other sites More sharing options...
usmc0802 Posted June 13, 2021 Author Share Posted June 13, 2021 I cancelled my order with the dealer in Reno. I went to a different dealer, they built the truck, submitted the order, charged the $1000 deposit, got the email confirmation….deal done. Corwin Ford in Reno wasted three weeks of my life, sitting on my order. F*ck those guys. Quote Link to comment Share on other sites More sharing options...
Baddestt Posted June 13, 2021 Share Posted June 13, 2021 On 6/4/2021 at 8:26 AM, RubenZ said: Same here. Although not that fast because it was after hours, but I went to the dealership at like 5pm and gave them the BUILD Print out I did on Fords website for 2021's and they just added the same options under my 2022 order and by the next MORNING on 5/8 i had the Order COnfirmation Email from the actual FORD MOTOR CO. Same process here. Quote Link to comment Share on other sites More sharing options...
Evolrider Posted June 23, 2021 Share Posted June 23, 2021 I placed my Tremor order on a Thursday and have an email confirmation from Ford the next day. I wrote a check for the $500 deposit but the sales manager says they will not cash it and will use it for the actual purchase. To this date the check has not been cashed so maybe they wont charge your credit card? Quote Link to comment Share on other sites More sharing options...
ThatTruckGuy Posted June 24, 2021 Share Posted June 24, 2021 On 6/12/2021 at 8:40 PM, usmc0802 said: I cancelled my order with the dealer in Reno. I went to a different dealer, they built the truck, submitted the order, charged the $1000 deposit, got the email confirmation….deal done. Corwin Ford in Reno wasted three weeks of my life, sitting on my order. F*ck those guys. When ordering, always ask them for the order summary sheet, or at least at the bare minimum, the order number. If you get the order number, you can contact Ford yourself and ask them if it's been scheduled or even ordered. 1 Quote Link to comment Share on other sites More sharing options...
Tremordreaming Posted June 24, 2021 Share Posted June 24, 2021 I was also asked for a down payment when I ordered my 2022 however they never charged my cc for the down payment? I ordered mid March and my dealership never attached my email to the order so I never got any order confirmation. Im stopping by the dealership tonight. I had called Ford marketing once and was given a vin and scheduled build date of July 19th called Ford Marketing again today to see if anything changed and the lady told me she doesn’t have any info? ?♂️ 1 Quote Link to comment Share on other sites More sharing options...
Tremordreaming Posted June 25, 2021 Share Posted June 25, 2021 20 hours ago, Tremordreaming said: I was also asked for a down payment when I ordered my 2022 however they never charged my cc for the down payment? I ordered mid March and my dealership never attached my email to the order so I never got any order confirmation. Im stopping by the dealership tonight. I had called Ford marketing once and was given a vin and scheduled build date of July 19th called Ford Marketing again today to see if anything changed and the lady told me she doesn’t have any info? ?♂️ Update.....stopped at my dealership last night and wasn’t able to find out anything other than the order was in process. They clearly didn’t want to help me. Posted on this forum asking for help with info and got a confirmation within hours of a build week of July 25th! The services offered up on this forum by Cyberdman and Ice-Capades is invaluable to everyone that struggles prying information out of their dealership!! Hats off to them! 3 Quote Link to comment Share on other sites More sharing options...
Oregon_Tremor Posted June 25, 2021 Share Posted June 25, 2021 8 hours ago, Tremordreaming said: Update.....stopped at my dealership last night and wasn’t able to find out anything other than the order was in process. They clearly didn’t want to help me. Posted on this forum asking for help with info and got a confirmation within hours of a build week of July 25th! The services offered up on this forum by Cyberdman and Ice-Capades is invaluable to everyone that struggles prying information out of their dealership!! Hats off to them! If we didn't have forums, most of us would be completely in the dark... 2 Quote Link to comment Share on other sites More sharing options...
rlatronico Posted June 26, 2021 Share Posted June 26, 2021 I went to my dealer, they submitted my order and took my deposit. Although I got the credit card receipt I had to ask for the the order summary and some sort of written receipt showing what the deposit was for. I waited patiently for the next few days for the confirmation from Ford. Didn't get it. Talked to the dealer and they blew me off. After reading this forum I called the Ford number and they confirmed my order was there. I asked a week ago if they would change my priority from 19 to 10. Salesman said he couldn't do that. After time on this forum I knew better. I went down there and talked to the sales manager and they changed the priority......reluctantly. I struggle to understand why these dealers either don't know the systems and processes or don't want to provide good customer service. I really appreciate the people in this group that help the rest of us know what can and can't be done. 4 Quote Link to comment Share on other sites More sharing options...
akirby Posted June 26, 2021 Share Posted June 26, 2021 10 hours ago, rlatronico said: I struggle to understand why these dealers either don't know the systems and processes or don't want to provide good customer service. Because they’re lazy and 95% of their customers either don’t know of don’t care. 1 Quote Link to comment Share on other sites More sharing options...
rlatronico Posted June 26, 2021 Share Posted June 26, 2021 19 minutes ago, akirby said: Because they’re lazy and 95% of their customers either don’t know of don’t care. Too true Quote Link to comment Share on other sites More sharing options...
desperado Posted June 26, 2021 Share Posted June 26, 2021 12 hours ago, rlatronico said: I went to my dealer, they submitted my order and took my deposit. Although I got the credit card receipt I had to ask for the the order summary and some sort of written receipt showing what the deposit was for. I waited patiently for the next few days for the confirmation from Ford. Didn't get it. Talked to the dealer and they blew me off. After reading this forum I called the Ford number and they confirmed my order was there. I asked a week ago if they would change my priority from 19 to 10. Salesman said he couldn't do that. After time on this forum I knew better. I went down there and talked to the sales manager and they changed the priority......reluctantly. I struggle to understand why these dealers either don't know the systems and processes or don't want to provide good customer service. I really appreciate the people in this group that help the rest of us know what can and can't be done. I had a similar "sloppy" experience. I traded in my vehicle, ordered my new truck, gave them $1000 deposit, and (stupidly) left with nothing more than my cc receipt & a "thank you." A few days later after emails, unanswered phone messages & texts, and some heated discussion, I finally got an order confirmation and a buyer's order showing all the pricing. I just felt like they were intentionally withholding documentation that would lock everything in, so to speak. This is a dealership that's been around for decades, so I wanted to trust them but I've learned to "trust, but verify." 1 Quote Link to comment Share on other sites More sharing options...
Winnipesaukee1 Posted June 26, 2021 Share Posted June 26, 2021 (edited) 56 minutes ago, desperado said: I had a similar "sloppy" experience. I traded in my vehicle, ordered my new truck, gave them $1000 deposit, and (stupidly) left with nothing more than my cc receipt & a "thank you." A few days later after emails, unanswered phone messages & texts, and some heated discussion, I finally got an order confirmation and a buyer's order showing all the pricing. I just felt like they were intentionally withholding documentation that would lock everything in, so to speak. This is a dealership that's been around for decades, so I wanted to trust them but I've learned to "trust, but verify." Same, the dealer had me sign the build sheet but they acted surprised when I asked for a draft purchase agreement and what the deposit was for in writing. Edited June 26, 2021 by Winnipesaukee1 1 Quote Link to comment Share on other sites More sharing options...
rlatronico Posted June 26, 2021 Share Posted June 26, 2021 It's strange that they wouldn't want protection for themselves as well. 1 Quote Link to comment Share on other sites More sharing options...
Winnipesaukee1 Posted June 26, 2021 Share Posted June 26, 2021 6 minutes ago, rlatronico said: It's strange that they wouldn't want protection for themselves as well. At this point they probably hope I back out as they have 3 SD’s on the lot last I checked. 1 Quote Link to comment Share on other sites More sharing options...
rlatronico Posted June 26, 2021 Share Posted June 26, 2021 LOL! Good point. Quote Link to comment Share on other sites More sharing options...
desperado Posted June 26, 2021 Share Posted June 26, 2021 3 hours ago, Winnipesaukee1 said: Same, the dealer had me sign the build sheet but they acted surprised when I asked for a draft purchase agreement and what the deposit was for in writing. Exactly the same. They were like 'You've got your order preview sheet" or whatever they called it. And I was like "you've got my $70k truck and $1k cash and I'd like something documenting everything," and they acted like I was the one who was being unreasonable! ? Quote Link to comment Share on other sites More sharing options...
akirby Posted June 26, 2021 Share Posted June 26, 2021 It’s not even a trust issue. You need a clear contract that shows all pricing, fees and other transaction details just so there is no confusion or surprises later. It’s like making a loan or other deal with a friend or family member. It’s even more important to get it in writing so there is no misunderstanding later which could lead to losing a friend or alienating a family member. And never give money or a vehicle without getting a receipt. 1 Quote Link to comment Share on other sites More sharing options...
road turtle Posted June 26, 2021 Share Posted June 26, 2021 at least your dealer didn't bend you over in a misguided attempt to "help" you. Quote Link to comment Share on other sites More sharing options...
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