Gadget Posted July 23, 2021 Share Posted July 23, 2021 So if your seeing updates from Ford that say your truck has shipped, most likely it will be by rail. You can track the movement of the rail car from point to point with these updated instructions from CSX. Note: Directions are straight from CSX and I tested them on my own truck and it works. Touch Trace: Get the tracking information you need over the phone, at any time, from any place with Touch Trace Telephone Tracking: Trace rail cars with Touch Trace: dial 1-877-ShipCSX (1-877-744-7279), options 2-1-3. Now to make all this work you will need a railcar number. You can call marketing and ask or you can have your dealer pull it from the VVR report. Fortunately my dealer shares information freely and I have attached two images of what the transportation report looks like on VVR and what your railcar number will look like. After option 3 is selected above, you will be asked for the railcars initials. Looking at my example you can see it is BNSF...just say when prompted the letters only. You will then be prompted for the railcar number, as you can see from the example my number is 302377. You will then be prompted for additional railcars or you can say done. Once you say done, the system will begin reading off the information on your car and its next destination. You can call back once it's on the move again from that point. If you would like to read about this directly from CSX and these instructions, here is their link: https://www.csx.com/index.cfm/customers/customer-service/track-your-shipment/ 1 Quote Link to comment Share on other sites More sharing options...
SFSTROKER Posted July 23, 2021 Share Posted July 23, 2021 Thank you for this is great info. Its nice to be able to watch your order from start to finish! 1 Quote Link to comment Share on other sites More sharing options...
harmacist Posted July 23, 2021 Share Posted July 23, 2021 19 minutes ago, Gadget said: So if your seeing updates from Ford that say your truck has shipped, most likely it will be by rail. You can track the movement of the rail car from point to point with these updated instructions from CSX. Note: Directions are straight from CSX and I tested them on my own truck and it works. Touch Trace: Get the tracking information you need over the phone, at any time, from any place with Touch Trace Telephone Tracking: Trace rail cars with Touch Trace: dial 1-877-ShipCSX (1-877-744-7279), options 2-1-3. Now to make all this work you will need a railcar number. You can call marketing and ask or you can have your dealer pull it from the VVR report. Fortunately my dealer shares information freely and I have attached two images of what the transportation report looks like on VVR and what your railcar number will look like. After option 3 is selected above, you will be asked for the railcars initials. Looking at my example you can see it is BNSF...just say when prompted the letters only. You will then be prompted for the railcar number, as you can see from the example my number is 302377. You will then be prompted for additional railcars or you can say done. Once you say done, the system will begin reading off the information on your car and its next destination. You can call back once it's on the move again from that point. If you would like to read about this directly from CSX and these instructions, here is their link: https://www.csx.com/index.cfm/customers/customer-service/track-your-shipment/ Has your truck already shipped? Quote Link to comment Share on other sites More sharing options...
Gadget Posted July 23, 2021 Author Share Posted July 23, 2021 15 minutes ago, harmacist said: Has your truck already shipped? Yep, shipped on the 22nd. 1 Quote Link to comment Share on other sites More sharing options...
harmacist Posted July 23, 2021 Share Posted July 23, 2021 6 minutes ago, Gadget said: Yep, shipped on the 22nd. that is awesome! great news for not only you but everybody waiting on their super duty 1 1 Quote Link to comment Share on other sites More sharing options...
bshort Posted July 23, 2021 Share Posted July 23, 2021 Any way to track those shipped by convoy? Quote Link to comment Share on other sites More sharing options...
Gadget Posted July 23, 2021 Author Share Posted July 23, 2021 7 minutes ago, bshort said: Any way to track those shipped by convoy? Not that I am aware of...sorry. Quote Link to comment Share on other sites More sharing options...
harmacist Posted July 24, 2021 Share Posted July 24, 2021 7 hours ago, Gadget said: So if your seeing updates from Ford that say your truck has shipped, most likely it will be by rail. You can track the movement of the rail car from point to point with these updated instructions from CSX. Note: Directions are straight from CSX and I tested them on my own truck and it works. Touch Trace: Get the tracking information you need over the phone, at any time, from any place with Touch Trace Telephone Tracking: Trace rail cars with Touch Trace: dial 1-877-ShipCSX (1-877-744-7279), options 2-1-3. Now to make all this work you will need a railcar number. You can call marketing and ask or you can have your dealer pull it from the VVR report. Fortunately my dealer shares information freely and I have attached two images of what the transportation report looks like on VVR and what your railcar number will look like. After option 3 is selected above, you will be asked for the railcars initials. Looking at my example you can see it is BNSF...just say when prompted the letters only. You will then be prompted for the railcar number, as you can see from the example my number is 302377. You will then be prompted for additional railcars or you can say done. Once you say done, the system will begin reading off the information on your car and its next destination. You can call back once it's on the move again from that point. If you would like to read about this directly from CSX and these instructions, here is their link: https://www.csx.com/index.cfm/customers/customer-service/track-your-shipment/ What was the time frame for you between the “awaiting shipment” update and the first “in transit” update? Quote Link to comment Share on other sites More sharing options...
Gadget Posted July 24, 2021 Author Share Posted July 24, 2021 7 hours ago, harmacist said: What was the time frame for you between the “awaiting shipment” update and the first “in transit” update? Two days from awaiting shipment to loaded on the rail car for mine. Quote Link to comment Share on other sites More sharing options...
harmacist Posted July 24, 2021 Share Posted July 24, 2021 6 hours ago, Gadget said: Two days from awaiting shipment to loaded on the rail car for mine. Mine showed built 7/21 and just updated this morning on fords tracker as shipped! 1 Quote Link to comment Share on other sites More sharing options...
jlc2022 Posted July 24, 2021 Share Posted July 24, 2021 (edited) Curious if it has anything to do with how far the truck has to travel? Mine was built on the 22nd, Dealer ETA 7 August, and gives me a message "Est shipping 9 days"...guess we'll see! UPDATE: Showing as shipped with dealer delivery 1 - 7 August. Edited July 25, 2021 by jlc2022 1 Quote Link to comment Share on other sites More sharing options...
harmacist Posted July 26, 2021 Share Posted July 26, 2021 Does the Ford plant load rail cars to nearby rail yards to be off loaded onto trucks? Window sticker says convoy (dealer said their vehicles normally come on truck from the factory since the dealership is only 280 miles from the plant) but this is the most recent tracking info I’ve received which indicates rail. In Transit - Received - LSW31113 (Norfolk Southern Corp ) Ramp 8P, Shelbyville Mc, KY Jul-24-2021, 07:36 ET. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.