Phone as a key help

[jlh4480]

Hi all,

 

I'm having difficulty setting up my phone as a key option on a 2020 Aviator. 

 

I have dl'ed the Lincoln Way app and have activated my vehicle and accepted the setup in Sync.  On the app I can see my Aviator, lock/unlock doors and start.  When I go to the "my vehicle" tab I can my vehicle and all the normal information.  However, there is no prompt to add phone as a key. 

 

I contacted the concierge and utilized the chat function without success.  I've also deleted/added the app multiple times.

 

Any recommendations?

 

Thanks in advance.

[jlh4480]

I wanted to circle back and answer my own question.  After trying everything I could think of and multiple times of adding/removing my car and the app, I stopped trying.  Approximately 10 hours later I opened the app, and there was the option to add phone as a key.  I'm not sure if there is a timing component to it or not, but that's my experience.

 

At this point, my phone as a key appears to be working.

 

Thanks,