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2021 PHEV not charging by EVSE


azulejost

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We've been searching for a PHEV and finally found one available in Maryland.  It's my wife's car, and she flew up to take delivery yesterday.  The salesman told her there was some issue with the dealership's EVSE in explaining that the car was not fully charged after being plugged in overnight for the delivery.  Fast forward a day, and when we plugged in the Escape PHEV there is no charging.  It gives "charge station fault" by the charging indicator with 30-seconds of flashing orange light before turning off.  We have tried the 240V EVSE and 120V EVSE we use for our BEV and other PHEV which are working normally today and indicated no faults only that the car is connected but not charging.  The included Ford "convenience cord" 120V EVSE likewise shows no error/warning lights aside from being plugged in. 

It's a bit of a stretch I'm sure as few of these as are out there at the moment, but has anyone else experienced this?  It seems we need a trip to a local dealer after 1 day and under 900 miles of driving...not the start we were looking for when coming back to Ford.

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To update after a frustrating week confirming many widely held negative opinions about the auto industry:

Ford's online chat Sunday evening advised me to call to speak with EV Department on Monday; when I called Monday, no one would connect me or provide explanation as to why aside from saying "you just need to take it to the dealer" or transferring me to many people that also were not in a position to be helpful (Marketing, Ford's contracted EVSE/Charging Station supplier)

Two calls to the local dealership's service department to schedule an appointment and discuss my expectation for a loaner to be provided (which likely was present from the factory and not identified or ignored then undisclosed to us at purchase) were not returned . 

The selling dealer offered no apology or assistance since I am now out of state--you'll just have to go to a local dealer.

Ford via a Customer Experience Specialist ultimately offered to reimburse a rental until the service department would look at the vehicle in 2 weeks. No arrangements to accelerate an initial diagnostic evaluation of the problem sooner than the dealer's next regularly available appointment.

 

To top it off, Sync would not update via wifi or USB--I was hoping that updating Sync may reset some electrical issue and potentially resolve the charging problem though it's probably not that simple.  Does anyone know if you start downloading the update via wifi if that prevents a subsequent update via USB?  I left the USB drive connected, car running for almost an hour (recommended 30-35 minutes), and never got an alert that the update occurred.  And there was no log file added to the USB drive. 

 

In EV Charge mode and during regenerative braking, it does charge the battery and then can run on battery power alone. 

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