TommyC Posted August 12, 2022 Share Posted August 12, 2022 (edited) My wife and I bought a new from the dealer , 2021 ford edge. We have had nothing but trouble with the compter system. Cal[ed the dealer today to complain that the computer screen is dark. No back up camera , no nothing and the dealer informs us they cant help us because of ongoing problems with the compter problems on other ford edge. Edited August 12, 2022 by TommyC Quote Link to comment Share on other sites More sharing options...
blackboost Posted August 27, 2022 Share Posted August 27, 2022 Our 21 Edge ST had an software update done via the internet. We have not had any prior screen issues, but everything seems to work as it should. The update mentioned rear camera issues, so it might be worth a try. Quote Link to comment Share on other sites More sharing options...
TommyC Posted September 3, 2022 Author Share Posted September 3, 2022 Yep we tried your sugestion. The dealership couldn't even get the update to go into the car I am very disappointed in our dealership, not being able to correct the problem. Then telling us they can't correct the problem. I would love to know who to contact at Ford to voice my complaint and get some resolution to our problem. This is a brand new car and I am having problems already. Quote Link to comment Share on other sites More sharing options...
TommyC Posted September 30, 2022 Author Share Posted September 30, 2022 Returned the car to the dealer again for the same computer problem. Service manager looked at the now blacked out out computer screen, had his lead tec person run a systems check on my car. The dealership now has my car and I have a loaner. going on two weeks. They were unable to give me any sort of time frame for repair on my brand new ford edge. Does anyone know how to contact anyone at corperate that might be abled to get this problem solved and my car back to me. If it's not fixed soon Calif has very strong lemon laws and I will be seeking legal action.. Quote Link to comment Share on other sites More sharing options...
TommyC Posted October 15, 2022 Author Share Posted October 15, 2022 Finall got our car back today. The dealer had if for almost a month. We had to get corperate involved, which we did .they did get the dealer to solve the problem only when corperate got involved. Didn't leave me with a warm and fuzzy. Quote Link to comment Share on other sites More sharing options...
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