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OrangeTurbo

FORD Quality? What about Goodwill?

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Hi everyone.  I have a 2019 F350 Platinum Diesel.  4 months after warranty ran out I got an Adaptive Steering Fault on the dash.  Dealer diagnosed and says Steering Assembly needs to be replaced....for $5000!  Anyone else had this fault?   The truck has been well cared for and maintained by the same dealer since new, and only has 36K KM (22,300 miles).  Dealer says I'm SOL as its out of warranty,  Escalated to Ford Customer Service - same response.  Any one else know of a cheaper fix, or an alternate path to get some compensation from Ford?  Starting to think this brand sucks.   thx

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That has to come from the dealer and the dealer has to participate.  If the dealer isn’t pushing for it there’s nothing Ford can do.

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I believe your dealer has a fund they can draw from to help offset repair costs for customers if they choose to do it. My dealer was able substantially reduce the cost of repairing the steering rack on our Explorer Sport that was out of warranty a while back.  

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