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Maverick Rollover $2,750 Rollover Credit Bugaboo


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I ordered a '22 Maverick hybrid on 11/9/21 at Sunrise Ford, Ft. Pierce, FL, giving a $500 deposit, my Driver's License, and I got paperwork. Ar rhat time I was told the order backlog was 5 mos. I regularly (once a month) alternated between calling the dealership and Ford directly. I always was told my order was "unscheduled/clean".

After visiting this and the Maverick Chat website, I learned how important the COVP system was, so I asked (I don't recall if it was Ford or Sunrise) if my order was in COVP system, and was told YES.

Months went by, and I regularly got emails from Ford informing me my order will still happen, but because of supply shortages, it is delayed. When I found out mine would be rolling over to a '23, I called Ford and asked how the rollover credit works. I was told I would get it "around Sept. 15th". I did not get it, so a few days later, I called Ford again, and they said it would be sent to dealership. I called sales guy, and was told they did not get it. So I called Ford AGAIN, they said I would not get it because of a COVP or ROVP problem!

But they also gave me a detailed procedure that I wrote down word for word, that the dealer needs to go through so I can get the credit. I sent to dealer, and they contacted the Ford Sales and Inventory Specialist, Orlando Region to try to resolve the problem, but it was unsuccessful!!!

My dealer got the message: "Per the eDC, Ford will be providing customers with a COVP approved 22MY retail order that goes unscheduled with a private offer that can be applied toward the purchase or lease of a new 23MY Maverick.

I checked your COVP enrollments and there is no COVP enrollment for a 22MY Maverick.

 

I checked WBDO and there is no 22MY Maverick order for this customer.

This customer is not eligible for 38560."

How can my order never have existed, if the day after my order (11/10/21) I received congratulations for my order from FORD, and regular emails from them about my order, and how did I become one of the VERY 1ST '23s scheduled, if I was a totally brand new customer??? Seems like one hand at Ford does not know what the other is doing.

Also my '23 order has the same order # as my original 11/9/21 '22 order.

Any thought, ideas, or recommendations to get my much deserved rollover credit? Thanks!!!

Edited by silvrsvt
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What did the dealer say?  Did they manually cancel your 2022MY order?  They were supposed to leave it in the order bank so Ford knew who to assign the transition offer to.

 

Has your dealer provided their rep with proof that you did indeed have a valid 2022MY order with completed COVP?  Sounds like someone needs to clear this up between the dealer and Ford.

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2 hours ago, akirby said:

The dealer probably cancelled it before putting in the 2023 order.  If you have proof they said it was COVP then go to the sales manager or dealer principle.

 

WHY would they???  It would make no sense.  DAYS before the Sept.  order bank opening up, my order was STILL valid.  It is about many months earlier, my order simply did not get entered in the COVP system.  This is a TECHNICALITY, as the entire system is to ensure REAL orders are sent to FORD.  I can prove to Ford my order is a REAL order, but I do not know at Ford who to contact there to make a real difference.

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33 minutes ago, Aufgeblassen said:

 

WHY would they???  It would make no sense.  DAYS before the Sept.  order bank opening up, my order was STILL valid.  It is about many months earlier, my order simply did not get entered in the COVP system.  This is a TECHNICALITY, as the entire system is to ensure REAL orders are sent to FORD.  I can prove to Ford my order is a REAL order, but I do not know at Ford who to contact there to make a real difference.

 

Because they didn't follow the directions?

Before you get upset, talk it through between the dealer and their rep to get to the bottom of things.  Escalate the case with documentation if you/the dealer can provide it.  But first, what does the dealer have to say about the 22MY order being canceled?  Did they?  Are they cagey about it?  Etc.

 

Or walk away empty-handed, the choice is yours.

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39 minutes ago, j2sys said:

 

Because they didn't follow the directions?

Before you get upset, talk it through between the dealer and their rep to get to the bottom of things.  Escalate the case with documentation if you/the dealer can provide it.  But first, what does the dealer have to say about the 22MY order being canceled?  Did they?  Are they cagey about it?  Etc.

 

Or walk away empty-handed, the choice is yours.

 

I have dealt with the dealer/sales guys  many, may times.  He has tried & tried again with Ford to resolve issue to a DEAD END.  At some point he mentioned that my order was NOT entered into COVP until Feb. 2022.  But the intermediate person, the regional Sales and Inventory Specialist claims that my order was NEVER placed in the COVP OR the WBDO system either!!! This claim makes no sense, as I regularly got emails from FORD about my '22 order.

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17 hours ago, j2sys said:

Dunno what to say, then.  Sounds like you already have your answer - they missed the COVP deadline.

 

But I should be no less qualified than anyone else as I had a legitimate order over a year ago, and have waited as long as anybody else that IS getting the "private offer", and I was equally DENIED my 2022 order, as Ford could not honor it.  I see it as just a technicality that should be corrected.

 

When I speak to Ford Customer Service, they are useless as they cannot access the COVP system nor anything else, apparently.  When I ask to be transferred to someone who CAN look into it, they cannot.  It is quite frustrating.

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On 12/5/2022 at 6:17 PM, j2sys said:

Dunno what to say, then.  Sounds like you already have your answer - they missed the COVP deadline.

 

But if that is the case, my ordered would have been cancelled at that point by FORD.  WHY then did Ford keep sending me updates the entire full year since I ordered???

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2 hours ago, Aufgeblassen said:

 

But if that is the case, my ordered would have been cancelled at that point by FORD.  WHY then did Ford keep sending me updates the entire full year since I ordered???

 

Sorry, don't have the answers you seek and it doesn't seem anyone else on here does, either.  Have you tried reaching out to the Twitter contacts above at any point in this months long quest of yours?

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4 hours ago, j2sys said:

 

Sorry, don't have the answers you seek and it doesn't seem anyone else on here does, either.  Have you tried reaching out to the Twitter contacts above at any point in this months long quest of yours?

 

Nope!  I don't do the cesspool called Twitter.

 

In the meantime, I found out that the "private offer"/ rollover credit is provided by a THIRD PARTY!!!

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1 hour ago, akirby said:


Horse hockey, unless they’re saying they have consultants doing the data entry.  But it still comes from Ford.

 

That's what I thought.  But unfortunately, no way to rectify situation.  The sales guy at the dealership that probably failed to do things correctly is no longer there.

Edited by Aufgeblassen
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