2023 Lincoln Aviator electrical issues, looking for advice

[Robs Aviator]

Good afternoon, my wife and have owned 3 Mkx in the past and they had a couple corks here and there, but was great vehicles. We bought a brand new 2023 Aviator and has been a huge problem with multiple visits to the dealer for electric issues. In the past the dealer would give you a loaner ( why we continued to buy Lincoln and pay the premium) but no dealers have had a loaner in the last year and a half so Lincoln really should not advertise.The problem is the car thinks someone it breaking into it so it sits off the alarm, even with the vehicle unlocked and in motion. Dangerous side of the issue is all interior lights come on and won't turn off so if you're on the interstate leaving dinner you have to navigate off the highway with hardly any vision because interior lights are on. I finally called Lincoln on this issue after we have had it to a local dealer five times. The problem is my wife would drive to the dealer during the day they have to order the parts she would drive home so it didn't just set on lot in weather or get door dings.I would rent a car for 2 to 3 weeks  vehicle would be setting in our garage, until the parts arrive once arrived, we would take back to the dealer and they would have it a week or longer putting them in. I finally called Lincoln concierge about it acting like it hadn't been down that long because they're going off the days it was (in shop) not broken down. Our Lincoln is currently been down again over a week again with the same issue. I currently have 17,000 miles on it, my wife is fed up and feels like it's not reliable and wanting to trade it in. To date they've done multiple door latches and software updates, I really hate to trade in because I know I'm gonna take a wash on it, just curious if anyone else has ran into these problems and they have been resolved thanks for taking the time to read this. I've never had to do this before in my life, but seriously, considering filing a lemon law a against the car. which is a shame as I've been pretty loyal to Lincoln for several years and I asked for a buyback and I would buy a brand new one, but at this time there not interested in doing that. What is that being said? I do understand my wife distrust in this vehicle and the one always dealing with a rental. Thanks in advance for any advice.

[akirby]

Lemon law if it qualifies.  Or try another dealer if possible.

[Robs Aviator]

32 minutes ago, akirby said:

Lemon law if it qualifies.  Or try another dealer if possible.

Akirby, thanks for the reply we currently have at another Lincoln dealer.

[EG23Aviator]

Twi days ago, my '23 Aviator lost power steering, ABS, traction control and a few other error messages.  When I attempted to shut the engine off, all electrical responded and shut down but the engine stayed on.  After multiple attempts to shut it down and get it back to normal I called Lincoln.  The car was towed to the dealership and evaluation done.  I received a call from Lincoln concierge and they said my car was fine and could no find any issues with the car.  I have not gotten the car back yet, still in a loaner but I am pretty concerned to drive it.  It sounds like an electrical issue but no one is sure.

[AWV]

Change the batteries in both key fobs. 

[Robh]

Hopefully, you got these electrical problems figured out.  this type problem is the most common of problems of later model Lincoln's.  They put too much tech on them and their service departments can never find the issue and hand you the car back and tell you the car is fine when its not.  If you read the reviews of owners with complaints, not too many where the engine, transmission or mechanical is the complaint.  while they did have a batch of cars  that got out where the supplier for some engine valves didn't make them to ford spec and they broke in the engine. but those vehicles were identified and corrected.  but the electronic gadgets are where these cars are most apt to get a complaint if  at all.   for myself, to lessen the chances of this happening, I opted for the Reserve 1 package with minimal upgrades to electronically operated options.  Its worked out for me so far.  but even with that strategy, with my 23 Aviator, that "lane keeping assist" doesn't work right.  I tried one trip to the dealer where i had to wait a month for an appointment and no loaner and no pickup  and delivery was offered.  I had a hard time having them to give me a shuttle ride 5 miles back to my house. Then after dropping off the car on the long awaited appointment date, they didn't start working on the car until a week after I dropped it off to them.  And then when they finally looked at it, they could not find any codes or know how to fix it.  so they handed me the car back saying "no problem found".   From what I gather some guy barely out of school plugs an ipad like device into the car and when no codes show up, its like "oh well,  we say its okay".   since i don't need or use that feature, I just turned it off and left it.  But somebody else on this forum  pointed out that they don't' live up to their advertised level of dealer customer service.  Most of their dealers are sub par and lacking in training and skill to correct these electronic issues. But when you look at how the advertise their level of service, they make like they come and pick up the car and leave you with a loaner and redeliver your car back to your house from the service appointment and have it all washed and cleaned.  That is total fiction.  I have yet to see a dealer provide anything remotely close to that.  Its outright false advertising to say they provide that level of service when they don't.   Then the concierge people can assist in some instances.  but in the end, if the dealer is incompetent and providing poor service, all they can really do is call the dealer and nag them on your behalf.  They have no power over a underpeforming dealer, of which they have many.  So ultimately,  the concierge cannot do much when the dealer is poor.  And not all the concierges are equal.  some "listen" and are helpful and some are not so good.  If the situation is severe, like what your describing, you can ask to be put in touch with a different concierge or a supervisor concierge. the supervisor has slightly more options they can access to assist.  but not much.  Just pray you are close enough to a competent dealer.  the sad thing is these problems are probably due to some small thing like a wire grounding someplace or a loose computer chip that could be easily fixed it the mechanics at the dealer were competent enough to diagnose and find it.  but in the end, if they cannot, then I'd go with the lemon law route.  Perhaps if Ford/Lincoln has that happen enough, they will see to it their dealers mechanics are more competent and better trained.