vanman628 Posted November 20 Share Posted November 20 (edited) My new Explorer has been sitting at the dealership for 2 weeks now, because no one bothered to order the keyless entry keypad door panel (which was on the order.) These now must be installed by the dealer. The Ford site says they are "out of stock". Is there a chance they re-stock before January? I wasn't planning on not having a vehicle for months. Edited November 20 by vanman628 Quote Link to comment Share on other sites More sharing options...
Sherminator98 Posted November 21 Share Posted November 21 Why can't you take delivery of it and just bring it in when the part is in stock? 1 Quote Link to comment Share on other sites More sharing options...
vanman628 Posted November 21 Author Share Posted November 21 (edited) It's also floor mats and the cargo area mat and net, not just the keypad. So, If I take delivery before it is "as ordered", I believe it will take the pressure off the dealership to get the parts in. I believe they screwed up by not ordering the parts sooner. Also, we now live over an hour from the dealership, so there are additional hardships to drop off and retrieve it. Edited November 21 by vanman628 Quote Link to comment Share on other sites More sharing options...
ice-capades Posted November 21 Share Posted November 21 Dealer installed options included in the original order, such as the Illuminated Door Entry Keypad, must be ordered through the WBDO (Web Based Dealer Ordering) System. Per the order guide, DIO items are shipped separately from the vehicle. The Dealer should not have to order DIO options again if they were included with the original order. Quote Link to comment Share on other sites More sharing options...
vanman628 Posted November 21 Author Share Posted November 21 (edited) If that is true, that is good news. Per Ford, the vehicle was shipped from Chicago on October 28 and arrived at the dealership on November 7. How much longer would the dealer installed option accessories (which were included on the original order) be shipped? The dealer has now had the vehicle for 15 days with no parts in sight. The illuminated door entry keypad is listed as "out of stock" on the Ford site. Edited November 21 by vanman628 Quote Link to comment Share on other sites More sharing options...
akirby Posted November 22 Share Posted November 22 I bet the dealer forgot to put them on the factory order. I think they normally ship those with the vehicle. At least they used to. Quote Link to comment Share on other sites More sharing options...
vanman628 Posted November 22 Author Share Posted November 22 (edited) They were listed on the original order printout that I signed, back in June. And Ice-capades above says they are shipped separately from the vehicle. Edited November 22 by vanman628 Quote Link to comment Share on other sites More sharing options...
ice-capades Posted November 22 Share Posted November 22 12 hours ago, vanman628 said: If that is true, that is good news. Per Ford, the vehicle was shipped from Chicago on October 28 and arrived at the dealership on November 7. How much longer would the dealer installed option accessories (which were included on the original order) be shipped? The dealer has now had the vehicle for 15 days with no parts in sight. The illuminated door entry keypad is listed as "out of stock" on the Ford site. If the DIO options were included on the original order, those parts would ship separately and often arrive at the dealership before the vehicle. With the timeline information you provided, I'd guess that the DIO options were not included on the original order submitted via WBDO as required by Ford. Quote Link to comment Share on other sites More sharing options...
vanman628 Posted November 22 Author Share Posted November 22 2 hours ago, ice-capades said: If the DIO options were included on the original order, those parts would ship separately and often arrive at the dealership before the vehicle. With the timeline information you provided, I'd guess that the DIO options were not included on the original order submitted via WBDO as required by Ford. Aye carumba!!! I think I am hosed! So frustrating. Quote Link to comment Share on other sites More sharing options...
Flying68 Posted November 22 Share Posted November 22 Why not just check your window sticker and see if it is listed on there. Quote Link to comment Share on other sites More sharing options...
92merc Posted November 22 Share Posted November 22 Keypads are now a dealer add on. Not from the factory anymore. May not show up on the window sticker. Quote Link to comment Share on other sites More sharing options...
Flying68 Posted November 22 Share Posted November 22 2 minutes ago, 92merc said: Keypads are now a dealer add on. Not from the factory anymore. May not show up on the window sticker. 2025 Explorer build and price shows it as an exterior option. I didn't look at the order guide. Quote Link to comment Share on other sites More sharing options...
vanman628 Posted November 22 Author Share Posted November 22 (edited) 55 minutes ago, Flying68 said: Why not just check your window sticker and see if it is listed on there. I just discovered that I can now see and print the window sticker. And the DIO parts are all included on the sticker. Edited November 22 by vanman628 Quote Link to comment Share on other sites More sharing options...
vanman628 Posted November 22 Author Share Posted November 22 (edited) 1 hour ago, Flying68 said: 2025 Explorer build and price shows it as an exterior option. I didn't look at the order guide. I went back to the email that Ford sent to me after the order was placed. I can now print the window sticker. The dealer installed options are listed on the window sticker. Edited November 22 by vanman628 1 Quote Link to comment Share on other sites More sharing options...
vanman628 Posted November 25 Author Share Posted November 25 (edited) Welp, 26 days after the vehicle was shipped from Chicago, the DIO parts finally arrived at the dealership, here in Florida. Case closed. Edited November 25 by vanman628 Quote Link to comment Share on other sites More sharing options...
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