Knight Rider Posted May 5 Share Posted May 5 Hi, I'm wondering if any Lincoln or Ford engineers or techs follow this site to check on problems or issues their customers are having with their vehicles. I'm having an issue with a 2025 Aviator & submitted a post about it about 3 weeks ago, & am having no luck. Quote Link to comment Share on other sites More sharing options...
blwnsmoke Posted May 5 Share Posted May 5 They are definitely all over the forums and fb groups reading what people are posting. Quote Link to comment Share on other sites More sharing options...
Knight Rider Posted May 7 Author Share Posted May 7 So they're reading the posts...do they answer the posts when their customers are having trouble with their vehicles & the customer is hoping they just missed something simple? Quote Link to comment Share on other sites More sharing options...
akirby Posted May 7 Share Posted May 7 43 minutes ago, Knight Rider said: So they're reading the posts...do they answer the posts when their customers are having trouble with their vehicles & the customer is hoping they just missed something simple? it’s rare Quote Link to comment Share on other sites More sharing options...
Knight Rider Posted May 8 Author Share Posted May 8 Thanks for the 2 replies I've gotten, but I wonder on the 2nd response...what's rare? That Lincoln engineers address their customers concerns? I'm just trying to save a trip to the dealership for what I'm hoping is an easy fix, like maybe a setting I'm missing... Quote Link to comment Share on other sites More sharing options...
akirby Posted May 9 Share Posted May 9 1 hour ago, Knight Rider said: Thanks for the 2 replies I've gotten, but I wonder on the 2nd response...what's rare? That Lincoln engineers address their customers concerns? I'm just trying to save a trip to the dealership for what I'm hoping is an easy fix, like maybe a setting I'm missing... It’s rare that engineers post anything like that. They may read and follow a lot of social media but most don’t post publicly. Quote Link to comment Share on other sites More sharing options...
mackinaw Posted May 9 Share Posted May 9 My brother-in-law and his buddies worked in Engine Engineering and would regularly monitor BON. All are retired now. They never posted anything to this site. Quote Link to comment Share on other sites More sharing options...
Multitask Posted June 12 Share Posted June 12 A couple years ago... they use to post a lot... more recently I did not think they even read them, but I seem to be incorrect.. 😎 IF they read this, I would think it's not for feedback, maybe for ideas... Quote Link to comment Share on other sites More sharing options...
balthisar Posted June 19 Share Posted June 19 We can't really do anything, though. There's no internal channel for me to say that a single customer is complaining about some corrosion on a door, and as much as we'd like to help, we can't help everyone, and so it's actually best to use the official channels. However, when an issue becomes official through official channels, then we absolutely go to forums and social media to get real-world reports and evidence and a feel for "the voice of the customer." I'm not going to go into proprietary details, but I'll hint that there was a door corrosion issue that I was involved in that referenced a lot of forums to help us understand scope/attitudes/prevalence/etc. I know you probably want to hear that there's a dedicated person cruising forums and social media looking for problems, but when you sell three quarters of a million F-150's in a single year, it's much more effective to monitor warranty claims at the dealer level than it is to look at self-selected social media. 2 Quote Link to comment Share on other sites More sharing options...
Sherminator98 Posted June 19 Share Posted June 19 1 hour ago, balthisar said: I know you probably want to hear that there's a dedicated person cruising forums and social media looking for problems, but when you sell three quarters of a million F-150's in a single year, it's much more effective to monitor warranty claims at the dealer level than it is to look at self-selected social media. There was a FMC "Bot" at the Bronco6G forums, but it shut down a while ago. Quote Link to comment Share on other sites More sharing options...
Joe771476 Posted September 15 Share Posted September 15 On 5/5/2025 at 2:25 PM, Knight Rider said: Hi, I'm wondering if any Lincoln or Ford engineers or techs follow this site to check on problems or issues their customers are having with their vehicles. I'm having an issue with a 2025 Aviator & submitted a post about it about 3 weeks ago, & am having no luck. Nice to see you Michael! -- KITT Quote Link to comment Share on other sites More sharing options...
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