Bill2026 Posted April 7 Share Posted April 7 2026 Expedition -- Anyone have these problems? 1. FordPass App inoperative, and 2. Logging on via a web browser only shows old and incomplete data. I bought this car brand new just under 3 months ago. The car is wonderful, but the FordPass App quit working 6 or 7 weeks ago. The App will not let me log in. It says, "Please try again later. We are having technical issues. (-101)". That is all the app has done for 6-7 weeks. When I log in to my account via a web browser (not using the App), it only shows incomplete and outdated info. For example, wiper fluid level no long shows on the web browser. The Security App info is also missing--the feature to lock/unlock and to inhibit the Expedition no long appears. It is as though the car is not communicating any longer. I deleted the SUV from my account and readded it via the web browser, but now no vehicle data shows up and the app still is inoperative. I called Ford and spoke to two groups within Support: the software people and the folks that do tech support for the SUV itself. All settings on the vehicle screen checked out just fine--and Ford reportedly can see the SUV on their system to include data. The support folks "elevated" my problem, but all of the same problems continue to exist and no one from Ford has reached out to fix this. I've already uninstalled and reinstalled the App, deleted the phone from the Expedition and reconnected it, rebooted the in-car screen, and deleted/readded the Expedition in my account via a web browser. Nothing seems to correct any of the problems. Has anyone encountered a similar issue, and if so how did you fix it? This was an expensive vehicle; I'd like it to do what Ford promised when I bought it. Like I said above, the car itself is wonderful and drives great. The problem seems to be in their communications/modem and software areas. Certainly it would help had they included a paper owner's manual with the car. (don't ask about the accuracy of on-screen manual). Any insights would be appreciated. Bill Quote Link to comment Share on other sites More sharing options...
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