To Ford/Lincoln Executives & Regional Managers Regarding the 2.0L EcoBoost Coolant Intrusion Loophole

[krisb]

I am writing this open letter to formally appeal a rigid, automated system block that has caused an unwarranted denial of coverage for a verified, systemic manufacturing defect. My 2019 Lincoln MKC is currently sitting completely disabled at White Bear Lincoln. A certified dealership technician has explicitly diagnosed a hard mechanical failure matching TSB 22-2229: internal coolant intrusion actively drowning Cylinder 3 (Diagnostic Trouble Codes P0303 and P0316), requiring a complete long-block engine replacement.

With 76,983 miles on the odometer, this vehicle is operating strictly under the 84,000-mile safety net established by Ford/Lincoln under Customer Satisfaction Program (CSP 21N12).

Despite meeting the mechanical failure criteria perfectly, and despite sitting thousands of miles under the consumer protection limit, I have been denied assistance by front-line customer service teams purely based on an arbitrary factory build-date parameter. Compounding this, when I attempted to request a supervisor escalation to discuss a market exception, I was told "no one is above" the call agent, and the line was abruptly disconnected.

The Manufacturing Reality

My vehicle was manufactured at the Louisville Assembly Plant—the exact facility, using the exact block castings, and the exact robotic tooling responsible for the hundreds of thousands of EcoBoost engines affected by this block-wall degradation issue.

To argue that this specific engine is excluded from assistance because of the calendar day it rolled off the line creates an untenable contradiction. The physical blocks did not change; the structural vulnerability did not vanish. The proof is sitting in the dealership bay right now, verified via borescope by your own technicians.

The Human Element

Automated corporate systems look at dates and cutoffs, but I am asking regional leadership to look at the human element of this case file.

• Family Impact: I am a parent solely responsible for the daily transportation, drop-offs, and pick-ups of three girls across two different school locations, as well as their extracurricular sports schedules.

• Compounding Failures: In addition to the catastrophic engine block cracking, the vehicle’s A/C system has simultaneously failed, rendering the cabin unsafe for children during summer temperatures even if the engine could safely turn over.

• Financial Hardship: My company recently went out of business. I am actively carrying the debt of that closure and possess zero liquid savings. I am entirely incapable of funding a surprise $9,800 approximately repair out of pocket for a documented engineering escape that occurred on a Louisville assembly line. This vehicle is the singular mechanism keeping my family's childcare obligations, daily logistics, and employment search functioning.

Desired Resolution

I am imploring a Regional Service Zone Manager or an Executive Consumer Relations Specialist to step in, override the automated tier-1 system blocks, and authorize a Prior Approval Goodwill Claim to cover:

1. 100% of the long-block engine replacement at White Bear Lincoln.

2. A temporary service loaner vehicle accommodation so I can safely transport my children while this factory defect is remedied.

I look forward to a prompt, human response to this urgent matter.

Sincerely,

Kris Burg

Lincoln documents.docx

[twintornados]

Looks like someone is using ChatGPT or equivalent....

[krisb]

Yes, I did! I like Gemini. It was very useful when putting this information together and saved me a lot of time. Are you contributing to the discussion, or do you just have a lot of free time? This forum is for real situations in the pursuit of a resolution and is not intended for trolls. Please contribute or move on. 

[krisb]

5 hours ago, twintornados said:

Looks like someone is using ChatGPT or equivalent....

Proverbs 29:9 "If a wise man contends with a foolish man, whether the fool rages or laughs, there is no peace."

[92merc]

This isn't an official Ford forum.  To my knowledge, I don't believe any Ford officials read anything here.

 

Your best bet is to find out who the regional rep is to your area and send them that info.

 

This is just a group of Ford enthusiasts.

[krisb]

Thank you for the update! It's good to know. I have sent this information to the representative. I am also posting it everywhere I can. There are forums dedicated to this particular issue where I have posted as well.

[twintornados]

32 minutes ago, krisb said:

Proverbs 29:9 "If a wise man contends with a foolish man, whether the fool rages or laughs, there is no peace."

Job 10:1  

“I loathe my life; I will give free utterance to my complaint; I will speak in the bitterness of my soul."

[twintornados]

1 hour ago, krisb said:

Yes, I did! I like Gemini. It was very useful when putting this information together and saved me a lot of time. Are you contributing to the discussion, or do you just have a lot of free time? This forum is for real situations in the pursuit of a resolution and is not intended for trolls. Please contribute or move on. 

 

Big words from a 1st day poster....my contribution is simple. Send your concern up through FoMoCo or hire an attorney to take it through court. As as retiree, I have plenty of free time....this forum is useful and it can be jarring - your posts smack of the bitterness that my Job 10:1 quote speaks of and I get that. Ford has to put a "cut off" somewhere and it sucks that you are on the wrong side of it. Did you buy the Lincoln new or used...Also, do you have complete service records for it? Where are these details? 

Edited June 15 by twintornados

[akirby]

1 hour ago, krisb said:

Please contribute or move on. 

 

Bring it down or we'll help you move on.