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EaterofWorlds

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Posts posted by EaterofWorlds

    The "Thank You, Cyberdman!!" Thread

    in Vehicle Locator By Ford Employees

    Posted

    I thought it would be a nice gesture if everyone on this forum who has been helped out by cyberdman posted a big THANK YOU!!! in this thread. I know it's not much, but I think it's the least we can do for the likes of cyberdman and all those employees at Ford who care enough about their employees to go above and beyond the call of duty.

     

    C'mon guys, show your thanks!

     

    :shades:

    Average wait time for Mustang?

    in Mustang Forum

    Posted · Edited by EaterofWorlds

    1. I said cyberdman's and viperpilot's efforts were in vain because they alone could not satisfy the demand of thousands of consumers. I am not being critical of them in any way. They were only trying to satisfy consumers. They saw a need and tried to fulfill it. In fact, cyberdman and viperpilot are not the focus point of my post. I don't know why you think I'm hammering them.

     

    2. True, UPS/FED Ex/USPS does not produce the products it tracks... however, this is an irrelevant piece of information. Why is it irrelevant? Because Ford already has this information available. It's only a question of releasing it to the concerned/interested consumer. If Chevy, BMW, Toyota, etc. can do it, so can Ford. There is no logistical/technological excuse.

     

    3. Some dealerships don't bother to give updates... they feel it's Ford's duty to do so. So the customer bounces between the dealer and Ford CS. From the customer's perspective, they're being given the run-around by two parties that have information they desire concerning a purchase that's second only to purchasing a home. This creates an atmosphere of frustration and exasperation on the part of the consumer - an atmosphere a good business never wants to foster. Exasperation generally gives way to anger... and anger gives way to order abandonment/cancellations - a much more common occurance than you may think.

     

    4. If dealerships were reliable/forthcoming with product tracking information, you would not see the deludge of tracking requests that you see here and on other Ford forums.

     

    Now, you must ask yourself - what's easier for a company to accomplish - forcing thousands of dealerships across the country to comply with a product tracking mandate, OR creating a web site that gives product tracking access to consumers with a VIN #, allowing the consumer to check the status of his/her vehicle at their leisure?

     

    Most car companies out there have already solved this problem. It's only a matter of time before Ford gets knocked on the head by enough complaints that they'll see the solution as well.

     

    Personally, I believe Ford does not want to release this information because of market ignorance but due to the simple fact that their order/delivery system is in serious need of an overhaul, and they don't want the clusterf*** of a system they currently have put on display for all to see.

    Average wait time for Mustang?

    in Mustang Forum

    Posted · Edited by EaterofWorlds

    Buhbuhbuh, buh you whined about it that Ford didn't know who they were dealing with and you were going to RUSH RIGHT OUT and get a BMW5!....

     

    LOL.. so we are to believe you and your posts?

     

    Here is the problem that has been explained to you before and should be explained once again and what will probably happen:

     

    THIS TRACKING is not supported nor done BY 'FORD' .. it's done out of the goodness of certain employees hearts. PERIOD.

     

    AND it should cease, because this was why it is NOT DONE BY 'FORD'.. people think it's a right and then they demand everything associated with it, right down the the number of the rail car it's on, when it passed a certain crossing, ad nauseum.

     

    It won't take cyberdman too much longer to give this up, just like viperpilot did.

     

    Although viperpilot and cyberdman gave it a noble effort (and their efforts to go above and beyond the call of duty to satisfy customers should be commended, not admonished, by their company), theirs was destined for failure, simply due to the sheer volume of demand for a tracking service from Ford.

     

    Like it or not, Critic, this is what the vast majority of CUSTOMERS WANT - a way to track their vehicles. UPS and FED EX manage it - and they deliver much more than large ticket items such as vehicles. Several other car companies manage it. Almost every aftermarket company I deal with offers product tracking. Hell, even USPS does it! I know that the Mustang forums I belong to are chock full of customers desperately trying to find out anything about their order.

     

    Check this out: http://www.chevrolet.com/ordertracking/

     

    Your competition is already getting the message. There's great demand for a service here and Ford will either fulfill it or suffer a loss of business.

     

    Like it or not Ford will eventually be dragged kicking and screaming into the modern era of product tracking. It's what the market wants.

    Tracking My 2011 Mustang GT! :)

    in Vehicle Locator By Ford Employees

    Posted

    Currently scheduled to be produced on Sept 1. Your ETA is totally wrong though and hasn't been updated for quite some time. Your current ETA is listed as Sept 4th, but that won't happen since they are jsut going to be assembling the vehicle a couple of days before that. I'd say if it makes it's production day and that goes off without a hitch you'll see the car within 2 weeks of that most likely.

     

    Thank you Cyberdman! When I put my VIN into the link you gave me, it just tells me that the VIN has not been found in the system. Is that normal? Should I expect to see my window sticker soon?

    Average wait time for Mustang?

    in Mustang Forum

    Posted

    A lot depends on your dealer's Mustang allocation. Our store finally received its 1st 2011 Mustangs (3 Premium GT's) less tahn a month ago. Two of the 2011 GT's were sold and delivered within 2 weeks leaving us with only one 2011 GT Premium Convertible and a 2010 GT Premium Coupe in stock. We have not had a V6 Mustang in stock since last year. Anyway, we did a new "wholesale" alocation agreement with Ford at the beginning of the month which was was allocation for September production. Ford offered us NO Mustangs for September production but we asked for 3 units to replace the 2 GT's that were sold and delivered and a 3rd unit to schedule a retail order for a 2011 GT Premium Coupe that a customer placed on July 29th. We got none of the allocation we asked for and are now forced to wait another month for allocation for October production. The worst part is that our retail customer is going to have his order in the Unscheduled Order Bank (USOB) for at least 6-8 weeks before we can even get the allocation and the vehicle scheduled. It's going to be at least a 12 week wait for the customer.

     

    FYI... Dealer allocation for Mustangs is for V6 & GT's as long as there are no commodity issues preventing a particular order from being scheduled.

     

    The handling of retail factory orders has been a topic on many message threads here. In the past couple of years Ford set up a "Retail Order Verification System" program for certain vehicle lines and models (Ford Fusion Hybrid, F-150 Raptor, etc) whereby retail orders were verified and the vehicles were scheduled on an expedited basis regardless of whether the dealer had allocation. Ford would solve a lot of customer and dealer frustration by implementing a similar system for ALL retail orders. As far as I'm concerned, they can't do this soon enough!

     

    It's beyond me why Ford would make ordering a Mustang such a tedious process. They're going to lose business if it keeps up. I don't care how loyal a consumer may be to a particuliar brand, if he/she gets jerked around enough, they'll move onto the next company that wants their money.

    • Like 1

    ...Should I Be Worried?

    in Ford Motor Company Discussion Forum

    Posted

    Ford's current allocation/scheduling system is hopefully a work in progress. Unfortunately, a one or two month wait for a hot commodity allocation is common. Dealers are asking Ford to reinstate the retail order verification program for all lines to expedite the allocation and scheduling of retail orders. Perhaps an employee at Flat Rock can provide more information about the unscheduled order bank. Personally, our dealership can't complain about the 2011 Mustang process; our last retail GT order was physically on the ground in less than 5 weeks.

    Thanks for the info... wish I ordered from your dealership, lol.

    ...Should I Be Worried?

    in Ford Motor Company Discussion Forum

    Posted

    A month doesn't seem unreasonable to me. Perhaps one of you dealer folks can chime in.

     

    Hey man, my first ride was a Saturn SL2 as well! 1991, though. Tiny go-kart. Had to replace the plastic radiator four times because they kept cracking.

     

    It'd be awesome if a dealer or salesman put in their .02 cents about the topic. :)

    ...Should I Be Worried?

    in Ford Motor Company Discussion Forum

    Posted

    Hey guys... I'm just looking for some advice concerning a Mustang order I have pending.

     

    I placed my order for an '11 GT a month ago. I still have not received a VIN # from my dealer. I didn't think to ask for a DORA, unfortunately. Is it typical to have to wait a month for a VIN #?? I just want to be sure I'm not getting jerked around.

     

    Thanks for any advice. :)

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