Hello,
I recently purchased a Used 2015 Transit, I had to travel 500 miles to the dealer to pick it up. Vehicle was super clean, around 110k miles. I purchased it and drove it home (6 hour drive). After a couple weeks I noticed a vibration at low speeds, I took it to a local dealer and they then told me the drive shaft was damaged, and said it would be covered under Recall. They kept my new service truck for 2 weeks, and called me and told me that the Recall had already been completed by another dealer (600 miles away) 9 months ago, and that ford would not "repair the vehicle again". This was after they had my truck, for over 2 weeks, and had already told me it was a recall claim. This left me two options, pay out of pocket to repair the drive shaft, or drive the broken vehicle 600 miles back to the original dealer, who apparently botched the repair job, wait who knows how long for repair's of a service vehicle, and drive back to get it. Im trying to run a business here, this was an untenable option.
I opted to pay out of pocket for the repair, to the tune of 1200$ (discounted from 1600$)
Now... a mere 2 months later, I get another Recall notice, explaining that the old repair was no good, and I need to come back every 40k miles for a re-do. The vin has now been, apparently "re-flagged" as "recall status" and ford would now "pay" for this repair. How irritating.
Do I have any recourse here?