Search the Community
Showing results for tags 'maxima'.
-
Dealer agreed to fix paint blemishes; now refuses
efy posted a topic in Lounge: Off Topic Discussion
Well, this technically is automotive related, but I wasn't sure where else to put it. Two weeks ago, my better half bought a used 2012 Nissan Maxima from a local Mercedes-Benz/BMW dealership (Myrtle Beach Automotive) here in Myrtle Beach, SC. The car had several scratches, chips and paint dings, and the dealership signed an agreement to have those flaws fixed, free of charge. We took it to the first appointment for the repairs and picked it up later that day- it was raining, so we couldn't see the paint very well. However, the next day, we got a better look at the paint, and come to find out, they hadn't touched a single scratch, and had only gotten some touch-up paint and filled in a few chips here and there. It wasn't even a decent touch-up job; it looked like my 5-year-old niece got a hold of it with black nail polish- the major ones and the small rock chips on the front. Completely unacceptable. So, we contacted the salesman, who claimed there was nothing more they could do, but agreed to let us bring it back in. Well, some of the scratches were fixed this time, and fixed well. However, the major paint chips weren't touched from the first time. Upon realizing this, we contacted the general manager of the dealership about the issue, who simply replied that he is satisfied with the job done and that the dealership upheld their obligation. We're now considering going to small claims court to get this resolved. I have attached photos of exactly what the contract to fix the paint said, and also the major imperfection that is most prominent (the picture isn't great- sorry about the reflections- but it's circled in red). It's about an inch and a half long, and is on the rear passenger-side door. Even with the touch-up, it's visible from a mile away. What do you all think should be the next step? We've never dealt with anything like this before, so any pointers would be appreciated.