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Showing results for tags 'support'.
Found 2 results
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Purchased new MACH-E with an undisclosed inaccurate faulty odometer statement. It seems it was a manufacturer delivered it to the dealership with a broken odometer. I was delivered the vehicle 12/21/2022 which was delivered to my home 48 miles from the dealership. The Odometer never read past 10.8 Miles unless in motion and reset every time the key reset. It was broken before purchase or delivery. The service for this had to be done at a different dealership due to scheduling but the vehicle no longer has an actual mileage reading which significantly effects the vehicle value. I have contacted the dealership that sold the vehicle, the one that worked on it, and ford and they all keep referring me to one another not accepting any fault. I have now been without my vehicle for three weeks. I gave no estimated mileage as they state on the service order "seems around correct mileage". I was not offered a loaner due to the length of time for the repair nor any sort of consideration due to the value loss for the manufacturing defect. This car will now have a Not Actual Mileage listing on the disclosure and the title causing a significant financial loss of the vehicle value. I do not consider this resolved and would like to be compensated or the vehicle bought back due to the manufactures defect. I never agreed to "seems around correct mileage" Has anyone else dealt with this or have any advice, it is going to tank the vehicle value.
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Is anyone able to help me with this? I ordered an F350 the first few days of July and last month my salesperson gave me a VIN. The order tracking website has shown the truck as in production since 9/3 and shows the expected delivery is tomorrow. The dealership hasn't been able to give me an answer and I'm not one to go to a manager unless needed. I ordered my last truck from the same dealership and they ordered it with the wrong options and gave me no updates. I ended up settling for them bringing in a truck from another dealership with different options because I couldn't wait any longer. I'm concerned about this happening again. Thank you for any help. The VIN is 1FT8W3BT4LEE40644
