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New member here and first Ford vehicle I’ve ever owned. So as the title implies, I’m hoping to maybe get some in-site into how something like this could happen.. Short story - My rear passenger TPMS sensor went out at around 3000 miles and I’m being told the TPMS sensor is a a non conforming part and was denied a replacement under warranty. Long story - Rewind to last Dec 2023. My wife and I found a late 2022 F350 (Christmas time Manufacture date) that had been sitting on a lot for year in NC. Why it sat?? I’m guessing it’s a non popular configuration (SuperCab + short bed) that was competing with a new generation design already on the lots. Fortunately for me it was exactly what I wanted and I preferred the 2022 body style over the incoming SuperDuty Design anyways. I was able to negotiate a great deal almost 7k under MSRP so My wife and decided to fly up to NC from Texas and drive it back and visit some friends along way. Fast forward to May at only 3000 miles in, My rear passenger TPMS sensor goes out. Not a biggie, so I figured I would address it @ my upcoming first service interval along with a few other items needing fixing. When I went in, they confirmed it was covered under the “bumper to bumper” warranty though it would take a few weeks to get in as it was an uncommon skew that was used. Ended up finally getting it scheduling for the repair about 6 weeks later. Here is where it gets really frustrating. I get a call saying it would not be covered after I took it in as the TPMS didn’t match as an approved Ford part number when they scanned it for replacement. My service techs exact correspondence to me: “Good morning sir tech has been working on yours has the glove box and the tail gate taken care of. However when he went to change the tpms sensor once he had it out he saw it isn't a ford sensor so it will not be able to be warrantied. He can still get it done though just would be a charge of $216.00 for parts and labor unless you think you have warranty at wherever they put this sensor in?” I immediately told them this was unacceptable as the truck was brand new and was never taken anywhere but their dealer after I bought it. How could a new truck have non ford parts used in its build? He told me to take it up with the dealer where I bought it. Yeah, the dealer over 1,500 miles away… So I called the original dealer where I purchased it and they denied having done anything to the vehicle like swapping tires or parts. Literally no initial help whatsoever ever. The dealer where I’m getting it serviced in TX wasn’t budging. I then called Ford Warranty line directly and was basically given “sorry we can’t do anything about it” Ive literally done nothing to the truck and all my questions on how something like this could be possible, fell on deaf ears.. Eventually, after way too much ruckus, and a half of my day wasted, I was able to get the original dealer to pay the $216 bill via credit over the phone. In the end it was really disappointing I had to advocate as much a as I did for a Ticky-tacky $216. The only reason I took it as far as I did was for “principle” as well as concern on my recourse for future claims.. So the big question is.. How could a vehicle that was just recently driven off the lot have a non confirming part used? Is this something could have been done in the factory? Is the purchase dealer lying? Is my service dealer being cheep? Since this is technically a COVID Truck, I’m worried on what other pieces might have been used due to “part shortages” that would make them deny any future warranty claims. Anyone else run into an issues like this?- 4 replies
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- tpms
- bad service
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