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New member here and first Ford vehicle I’ve ever owned. So as the title implies, I’m hoping to maybe get some in-site into how something like this could happen.. Short story - My rear passenger TPMS sensor went out at around 3000 miles and I’m being told the TPMS sensor is a a non conforming part and was denied a replacement under warranty. Long story - Rewind to last Dec 2023. My wife and I found a late 2022 F350 (Christmas time Manufacture date) that had been sitting on a lot for year in NC. Why it sat?? I’m guessing it’s a non popular configuration (SuperCab + short bed) that was competing with a new generation design already on the lots. Fortunately for me it was exactly what I wanted and I preferred the 2022 body style over the incoming SuperDuty Design anyways. I was able to negotiate a great deal almost 7k under MSRP so My wife and decided to fly up to NC from Texas and drive it back and visit some friends along way. Fast forward to May at only 3000 miles in, My rear passenger TPMS sensor goes out. Not a biggie, so I figured I would address it @ my upcoming first service interval along with a few other items needing fixing. When I went in, they confirmed it was covered under the “bumper to bumper” warranty though it would take a few weeks to get in as it was an uncommon skew that was used. Ended up finally getting it scheduling for the repair about 6 weeks later. Here is where it gets really frustrating. I get a call saying it would not be covered after I took it in as the TPMS didn’t match as an approved Ford part number when they scanned it for replacement. My service techs exact correspondence to me: “Good morning sir tech has been working on yours has the glove box and the tail gate taken care of. However when he went to change the tpms sensor once he had it out he saw it isn't a ford sensor so it will not be able to be warrantied. He can still get it done though just would be a charge of $216.00 for parts and labor unless you think you have warranty at wherever they put this sensor in?” I immediately told them this was unacceptable as the truck was brand new and was never taken anywhere but their dealer after I bought it. How could a new truck have non ford parts used in its build? He told me to take it up with the dealer where I bought it. Yeah, the dealer over 1,500 miles away… So I called the original dealer where I purchased it and they denied having done anything to the vehicle like swapping tires or parts. Literally no initial help whatsoever ever. The dealer where I’m getting it serviced in TX wasn’t budging. I then called Ford Warranty line directly and was basically given “sorry we can’t do anything about it” Ive literally done nothing to the truck and all my questions on how something like this could be possible, fell on deaf ears.. Eventually, after way too much ruckus, and a half of my day wasted, I was able to get the original dealer to pay the $216 bill via credit over the phone. In the end it was really disappointing I had to advocate as much a as I did for a Ticky-tacky $216. The only reason I took it as far as I did was for “principle” as well as concern on my recourse for future claims.. So the big question is.. How could a vehicle that was just recently driven off the lot have a non confirming part used? Is this something could have been done in the factory? Is the purchase dealer lying? Is my service dealer being cheep? Since this is technically a COVID Truck, I’m worried on what other pieces might have been used due to “part shortages” that would make them deny any future warranty claims. Anyone else run into an issues like this?
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In mid March 2018, I noticed the paint bubbling on the front of the hood on my triple yellow 2015 Mustang GT PP 50 year package. It was about the size of a dime, right above the passenger side head light. I contacted Cloninger Ford of Hickory (North Carolina) and explained the issue to the representative. I was told that the issue was a paint issue (not a corrosion issue) and would not be covered. At this point, I grew concerned because the vehicle had less than 30,000 miles, is garage kept, and I am insanely anal about cleaning, detailing, and keeping my Mustang looking and running perfectly. I plan to pass it down to my daughter and am trying to preserve the factory paint to the best of my ability. My father did body work and painting for Porsche, so I have a bit of knowledge with what I'm doing. I contacted Ford corporate and was told that it's a corrosion issue that should be covered and they contacted Cloninger Ford of Hickory to schedule the repair. On March 19th, 2018, with 28,925 miles, my car arrived at Cloninger Ford of Hickory. The transmission was inspected due to a clunking noise when releasing the clutch in first gear at low RPMs/parking lot speeds. I did not receive any type of answer on what was causing this issue, if it was resolved, or any further information. The vehicle still makes this noise and can still be reproduced. They performed the door handle recall and they were informed about the passenger side puddle light image deforming, which was resolved. At this time, a new hood was ordered and the work was scheduled to be performed at Custom Body Works Inc. in Hickory, NC. I was given a loaner vehicle and they took my car to have the new hood that they ordered painted and placed on my vehicle. I was called by Cloninger Ford of Hickory and picked up my Mustang on April 7th, 2018. It was raining outside and my vehicle was in the parking lot of their dealership. There was black and gray wet sanding/compound residue running down the front fenders and bumper of my car, the hood was not aligned properly (closer to the passenger side and a larger gap on the driver side), the color did not match, there was a crack in the clear coat near where the original corrosion appeared (front passenger side headlight), the hood vent on the passenger side was not installed properly and was raised higher than the driver side. The vent also rattled when the car was driven above 40MPH. Also, on the driver side vent, there was a one inch line that appeared to be an indentation in the paint. I went back inside the dealership, they contacted the third party body shop that they contracted the body work out to (Custom Body Works Inc.) and I was told that it would be fixed. On April 9th, 2018 with ~29,500 miles on my Ford Mustang was brought back to Cloninger Ford of Hickory for the hood to be repainted. After a few days, I was called and told that the work was complete. The vehicle was returned with multiple imperfections in the paint, fish eyes, scratches, bubbles, and the under side of the hood did not match the outside or the inside of the engine bay. We brought my Mustang in to their service center, marked several areas with blue markers, and they took pictures of it to send to Ford corporate to be approved to be fixed. A few days later, the car was send back to Custom Body Works Inc. and they attempted to fix the issues. It was returned with two spots in the center of the hood where they completely sanded through the clear coat and appear dull. At this point, the new hood has several layers of paint on it, it has been worked on three times, and the vents have even more paint on them than the hood due to being the original vents. I contacted Ford Corporate on April 16th, 2018 and explained the issue with the hood. They reached out to three managers at Cloninger Ford of Hickory and I was told to go speak with either Barry Wilson, John Cloninger, or Jeffrey Shepard. When I arrived at the dealership, I spoke with Jeffrey Shepard and they attempted to upsell me on a 2018 Mustang or a 2017 GT350 that they had in the show room. I was offered $25,000 for my Mustang and was told that a 2018 would be $300/mo more than I currently pay. No thanks. I declined the offer and left, feeling extremely insulted and let down by the quality that Ford was providing to me. I called Ford corporate when I arrived home and was told that they would contact me the next day. On April 17th, 2018 (National Mustang Day) I received a call from Ford Corporate that my warranty claim is now complete and that any further issues must be resolved between me and Custom Body Works Inc. (The body shop that they [Ford/Cloninger] chose to use). I was also told that due to the repeated conflict that the warranty on my Mustang is now marked as void and any further warranty claim requests will not be processed or acknowledged by Ford. At this point, I have lost all faith in Ford or Cloninger Ford ever making this right. I have owned several Mustangs and have been a Mustang enthusiast for over two decades. I find it incredibly insulting that Ford would call a customer and try to return a vehicle in such bad shape after a warranty repair. Below, I have included several pictures displaying the imperfections and issues that have been outlined in my story above. Sanded through clear coat: https://imgur.com/8jpQaQb  Another picture of where the clear coat is gone: https://imgur.com/3z2xMJv  Misaligned front of hood where it meets bumper: https://imgur.com/9ejf7lW Flat spot/indent in paint: https://imgur.com/YFUbN55  Tags marking fish eyes, scratches, imperfections and other issues at the service center inside of Cloninger Ford of Hickory: https://imgur.com/3JS3BrX  Passenger side alignment of hood: https://imgur.com/ONbOWmz  Passenger side of hood from above: https://imgur.com/h0sHuNG  Driver side hood alignment: https://imgur.com/nBtgSQY  Driver side hood alignment from above: https://imgur.com/SGg9rS6
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After struggling to break into the full-size pickup market for more than a decade, Nissan wants to jump-start sales of its new Titan truck family by offering a five-year, 100,000-mile warranty, leapfrogging rival automakers. The bumper-to-bumper warranty surpasses the industry standard of a three-year, 36,000-mile guarantee in the pickup truck sales segment. “This is going to shake up the market,” Phil O’Connor, Nissan’s U.S. truck and sport-utility marketing director, told Trucks.com. “It is going to give buyers a reason to put Titan on their shopping list and give us a serious look.” (snip) Nissan says it wants to grab 5 percent of the market, which would be more than five times its current position. Such a share would require the automaker to sell roughly 100,000 trucks annually. The company has barely sold 7,000 Titans so far this year. link: https://www.trucks.com/2016/08/15/nissan-titan-pickup-truck-warranty
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I bought a 2014 Ford Fusion Hybrid Titanium on 07/31/14. After 3 weeks I took the car back to the deal with the following observations: 1. My driver seat bottom cushion moves while driving 2. The headlights do not turn on for 30 seconds to 1 minute going into a tunnel and the headlights do not turn on for an extended period of time when the automatic wipers turn on 3. My mileage was significantly less than my 2010 Fusion Hybrid For issue 1, I have had the following cases opened and closed by Ford with "no trouble found": CAS-6032594-W7M2R9, cas-6042514, CAS6316899. The dealership has had 3 people observe the issue reported. I find this interesting since the dealer was instructed by the Ford Tech line to remove the seat and "retention" it and re-install it. For has stated that even though the car is under new car warranty no replacement will be done and does not acknowledge the issue. Is anyone else having this issue? For Issue 2, reported in case CAS-6032594-W7M2R9, Ford said that they changed the design and no modifications to the sentinel can be made. I find this interesting since many States now require headlights to be turned on when the wipers come on. My 2010 Fusion Hybrid worked flawlessly however my 2014 Fusion Hybrid with automatic wipers has a 2-5 minute delay before the headlights come on when the automatic wipers come on. Is anyone else having this issue? For issue 3, apparently my brakes had been rubbing since I bought the car. The dealer had to turn the rotors with less than 8K miles on the car. Nobody at the dealer or Ford that I have talk to has ever heard of this occurring before and I had 73K on my 2010 Fusion Hybrid with no brake work. The car is starting to shake again and it has been less than one month since this service was done. Is anyone else having this issue? I have had numerous calls with the Customer Service and Customer Service Escallation line personnel all the way up to the regional operations manager of the region I fall into. There were many promised calls that were never returned. There were many promises made that were never kept or followed through on and on the recorded line i was told, "It sounds like you don't like your car so why don't you trade it in and I'll make sure you get Ford family member pricing." Has anyone else been told anything like this in their dealings with the Customer Service or Customer Service Escallation lines? As a side note, I have not received my second Safety recall on the car. I would be interesting in other 2014 Fusion, Fusion Hybrid or Fusion Energi owners comments to see if they have also experienced any of these issues.
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So this post is inspired by another thread that talks about the Ford ESP Warranty offered by the dealer. When I purchased my 2013 FFH I was offered the Ford ESP Warranty and I declined...thought it was too expensive and I was buying a brand new car so I didn't think I needed it anyway (at that cost, I should say). Well today, I thought more on it and decided to take a trip to the dealer where I purchased my vehicle and asked for the sales manager and I told him I researched the ESP online and found a website that offeres the same warranty for significant less money. I asked if he would match it. He took me to the finance office and told them to look into it and help me if they can. They did, they matched the warranty minus an extra $10 for good will. So, for anyone interested in the warranty but don't want to pay dealer prices... its worth a shot to ask them to match it. I considered buying the warranty from floodfordesp.com but I figured it more credible/less hassle if I could get it from the dealer at that cost. Give it a shot!