Have been proceeding through Repurchase process for 2021 Aviator. Signed and emailed agreement 7/30/21, then no response. On 8/2 and 8/3 tried calling 877-477-1024 over six times, finally a person Will answered, said he couldn't direct me to my contact because all phones/email are down. What is this? We were supposed to go to dealer this Friday to complete the repurchase. Has Lincoln been hit with ransom ware or something. Trying to call again today, just hold music, won't take a message.