cshupp Posted June 14, 2011 Share Posted June 14, 2011 Hi all, I have Ford's 'Premium Care' extended warranty, and trouble finding my issues covered by it. I am hoping this community can help. My first issue is that my car has had a squeak out of the rear suspension since day one. It was an annoying squeak that happened when I was in tight turns or getting out of my car. I brought the car in numerous times (all to the same dealership) and they never reproduced it thus never fixed it. Finally, at 60k miles it got bad enough so Ford could not deny it. The part number for the fix is: 5035 (rear crossmember assembly -- rear suspension) The dealer tells me that premium care does not cover this. My next issue is that my AC quit running cold. I brought it in and found the following o-ring broke and let all the freon out: 19B596 o-ring for manifold line coupling self sealing Again I am told this is not covered despite the fact that my warranty says A/C compressor seals are covered. The tech says it is not technically a seal on the compressor but in my mind if the freon leaked out it is a compressor seal. How do I go about fighting this? The tech at my dealership is giving me the paper work so I can take it up with ford. Thanks for your help everyone! Cris Quote Link to comment Share on other sites More sharing options...
65fairlane Posted July 20, 2011 Share Posted July 20, 2011 Try filing a Better Business Bureau complaint with the dealer. Go to www.thebbb.org. Quote Link to comment Share on other sites More sharing options...
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