I had a similar issue. I ordered an Explorer XLT on 12/24/21. Built week of 2/1/22 and sat on a lot until early-May when it went back to the factory to be completed. Delivered on 5/16/22. I ordered a 2nd row bench seat. I received captains chairs. I had to point it out to the dealership. They were apologetic etc and told me I didn't have to take it and they'd order me another one. And I'd wait another 4-5 months. I took what was delivere, the dealership gave me $500. I then started complaining to ford. Eventually i received the premium maintenance package for 45K miles. I figure it's good for about 9 oil changes, $5-600 bucks.