exfordengineer

Check out this article on Business Week - online.... Business Week Article My bet is that Bill Ford will get them closed down!

hey, if you were a big media shooter from the east or west coast.... would you want to visit detroit?

Has anyone out there recently returned a red carpet lease vehicle and found themselves on the receiving end of an extremely nitpicky bill from Ford Credit for "excess wear and tear"? I got a statement for ~$600 excess wear and tear for stuff that looked like a a bunch of nitpicky crap. They even have pictures on the web to document the "excess wear and tear", door dings and the like. I have heard that they have a new "inspection company" who does this review now (instead of the dealer) Anyone else out there getting "messed with"?

You realize, of course, that Ford management (LL6 and above) do not ever actually deal with the dealer experience. I was one once. Once a year, you order your car through an on-line web site, you get an E-mail when it is ready and if it is broken, you drop it off at the Company garage for service. If they can't fix it that day, they get you a loaner until it is ready. You never deal with any of the cr-p that the average customer does. That is a crying shame! Also, you never see what happens to a car after more than 12-13 months. (Squeaks, rattles, windseals,....etc...) Heck, as an exec (LL2 and above) you get a free car with free gas and free wash...new every six months or so. Car problems and dealer problems won't likely get a good fix until this perk is eliminated.