I was in the mood to buy a new performance car to have some fun with. After 20 years away from Ford, I finally decided to give them a chance and look at the Mustang GT. I felt this would be a fun car to rip around in and take me back and fourth to work. I like the styling and feel that the mod motors are very dependable. So the best place to learn about the car would be to visit a few local dealerships. My previous dilemma with a Ford Dealer and Ford's Customer Service left me a little anxious. Upon looking at some of the inventory, I must admit that Ford is building better quality cars and the majority are visually pleasing.
Dealer #1:
Dressed in my Saturday "cleaning the yard" clothes, I walked into a Ford dealership and hung around for about 5-6 minutes. A few sales people looked at me and then went about their business. So I walked up to 2 sales men chatting and told them I was interested in looking at the Mustang GT but wanted the 5-speed manual and not the automatic. One of them simply told me that they only had auto's in stock and didn't think he could get a 5-speed in. If they were to get one it would have to be from the Toronto area. I said fine but it must have a 5-speed/black/air and if it came with extras that would be ok. He said they had a used Mustang GT that I should be interested in and he could show it to me. As we chatted he was continuously persistant in trying to sell me this used car. I explained that I was interested only in a new 06's and if they couldn't get what I wanted then I would consider ordering a new 07. He looked on his computer and told me that there were 6 Black Mustang GT's in and around the Toronto area. He said that they were all full jam cars costing over $35,000. He looked at me and then asked again if I was sure I wouldn't be interested in the used GT. I politely said "No" then got up to leave. He stood up and asked "Would you like to give me your name and phone number in case anything comes in". I said my name is Dr ..... and I would rather not give out my phone number. Strike 1
Dealer #2:
A little pissed off, I decided to go down the road and see what another Ford Dealer had to offer. Walked into the Dealership and a salesperson comes right up to me. I'm thinking that this has got to be better service; so I asked if they had any 06's with a 5-speed and would it be possible for me to take one of their Mustang GT's out for a test drive. The sales man looked up and down at me and replied "we just don't let anyone take out our GT Mustangs for a test drive". My first thought was WOW, I must be at a BMW Dealership. I simply replied "I see" and turned around to walked out. Strike 2
Dealer#3:
On Sunday dressed in my "watch football all day clothes", I decided to go to another Ford Dealer that was 35 kms West of where I lived. I walked into the Dealership and walked around for a few minutes. A pretty sales lady walked up and asked if she could help me. I said sure, then asked the same questions again. She replied that they only had one Mustang GT convertible, and she was sorry that she couldn't help me. Then she turned around and walked away!! Strike 3
So, I decided to take a tour to the Chrysler Dealer to see what they had on the lot. Soon as I drove in I saw the car that I was going to buy!! A sales man comes out and introduces himself, we chatted for a few minutes. He goes back into the Dealerhip and comes out with the keys to the car and shows me it. He asked me if I would be interested in buying it, I smiled and said only if the price was right and I would need to drive it. No problems, deal was done in a couple of hours and now I am a very happy man.
To Ford: You are building some very nice vehicles and I was impressed with the quality. I just think that your Dealers could use some help in people skills.