gc_e46

Well, I saw the Fixed Operations Manager (really good guy) at East-Court Ford Lincoln and got the whole scoop. It seems that everything should be fine. Gonna submit my paperwork and things should be completed on my car. I hope that everything goes more smoothly from here. It's been taking FOREVER.

I'm going into see the Service Advisor and Service Manager on Wednesday. I just want to understand why they would do a ton of work on my car, say it will be covered by warranty and three months later change their tune and ask for service records. The problem was with the engine, shouldn't they check the records first BEFORE they start any work? It even says on the Extended Service Plan that they may need to see maintanence records BEFORE they start any repairs. My service records are fine in my eyes, off a week or so in some cases... I'm afraid they'll use the little discrepancies to screw us. I don't get this talk about credibility... where is the credibility in what they have done?

Thanks for all your posts, they have been pretty helpful. I'm not exactly sure what the dealer said with regards to the repairs. All I know is what my father told me, darn it I should have been more on top of this but I was not too concerned at the time because they told us it would be under warranty. The claim has not been voided yet but they are asking for oil change records. I fear that if I give them to the dealer they will pick out any little deficiency to make us pay for this. Don't mean to grab sympathy or anything but my dad just went into the hospital today because he felt weak and started shivering all of a sudden. I suspect it was triggered due to all the stress this has caused him. Thanks Ford for all you have done. Quality is Job 1 eh? Well then Job 2 must be screwing the customer.

Thank you for your post. Geez, there is some intelligent life in this board. Actually, we have a print out of the work order and it says specifically on the work order WARRANTY. Of course, when they made the copy of the work order for us a couple months ago, they wrote VOID on it probably to cover their ass in this case. One interesting thing that I just found because they are making me dig up the records is that in May 2005 Ford did an oil change on my car and put 5W-20 oil in my car. My car is supposed to take 5W-30. That's a NO NO for summer driving. I wonder if I can use that against them?

I do have the receipts from the purchase of oil and oil filters but the point is, why would they say it's covered by warranty, do a whole mess load of work on the car, and then ALL OF A SUDDEN request for oil change records. They should have found any problems, and resolved whether oil changes were a factor when they first inspected the car and DEFINITELY before they authorized warranty work (IT EVEN SAYS THAT IN THE EXTENDED WARRANTY DOCUMENT - THE WORD IS "BEFORE"). I think the amount of work snowballed on them and they realized that this is going to cost a lot of money so they want to pinpoint ANY small deficiency in my maintenance schedule to get out of footing the bill. "Oh sir, you were 1 day off changing oil in the month of May, sorry your warranty is void." If you read my post more carefully and was knowledgeable about Ford and warranties you would know that you can do your own oil changes and that I have any extended 6 year Ford Warranty. You just need to keep records of your maintenance and make sure you comply to standard Ford timetables. I think this board is getting hijacked by ignorant people who don't read but just shoot off their mouths...

Hello Everyone, Sorry for the long story but here goes. Three months ago my dad took in our 2000 Ford Mustang GT into the following dealership to fix the throw-out bearing, a very normal thing for this car due to the TSBs on that problem. EAST-COURT FORD LINCOLN 4700 Sheppard Ave EAST Agincourt, ONTARIO M1S 3V6 The Ford technicians analyzed the problem and tried to fix the throw-out bearing. Unfortunately that was not the problem. A specialist came in to look at the problem and said that the car will need a new engine. My dad made sure that the repairs would be covered by warranty (we have the extended warranty from Ford). They said YES IT WOULD BE COVERED on more than one occassion. They even said the the Steeda clutch adjustor that we installed a week before with a licensed mechanic WOULD NOT VOID THE WARRANTY. Three months passed as they tried to make the car work after they installed the engine. Unfortunately, they could not. NOW THEY ARE TRYING TO PLACE THE BLAME ON US!!! They are trying to say that we caused the problem because we did our own oil changes. That is a load of crap. If that was a problem, why didn't they say something before they "tried" to do all this work on the car???? It's like, telling me I won a free vacation and three months later saying, "Oh, by the way, you owe us $10,000." I think they are back peddling and trying to transfer the blame of a problem they created. Someone better do something about this because this is unbelieveably crooked. And by the way, yes I did regular changes with high synthetic 5W-30 oil and Ford FL-820 filters with my mechanic. I'm going to dig through my records to get everything that I have, but techincally I should not have to show them that info.