JDHunz

Rather funny that you, in your jesting, I assume, say that. Several posters have made me out to be a overly upset for being displeased with my situation, but yet if you were in the same position, I am sure that you would not just be sitting back, especially when the warranty is almost up and FMC has specifically stated they will not be liable for any repairs, regardless of documentation, once the warranty has expired. If FMC is aware that there is a problem, then the dealerships need to admit that, not sugarcoat the problem with false answers - all I am looking for is 1: honesty from a dealer and 2: FMC to take care of their customers, both things that have not been done.

I'm perfectly calm - why would you assume I am not? The problem has been in the rear brakes the entire time. To have the rotors turned at 24k miles, rear rotors replaced because they were too thin shortly after that and then ceramic pads all with no positive results? And that's what two of the four dealers did - the other two said there was nothing wrong with the brakes. To have a service manager say, "Oh, that's normal noise for brakes to make." Come on, that's a total cop-out, especially when they gave me that answer before they even checked the car. My whole problem is the care-less attitude by Ford. To have a customer service rep to be as rude as she was and then hang up on me when I never raised my voice or was even the slightest bit rude is unacceptable. I've even spoken to the salesman whom I bought the car from and he even agrees this is turning into a complete joke and is very disappointed with how FMC is handling this. If you were in my shoes, you'd be frustrated, too. But I'm calm...dude.

After having my Five Hundred back for a couple of weeks with brakes still making noise, I contacted FMC via their customer care website. I sent off a very polite yet descriptive (of the problem) email and received a reply a week later. They asked to contact them by phone to discuss the problem with my vehicle. Did so...was the most frustrating experience I've had so far. When speaking to the customer service rep, I kept calm, polite and very detailed as per the email. The rep was incredibly rude during the entire conversation. In fact, her first question was, "Are you asking Ford to replace your vehicle?" I said, "No, I'd just like it fixed." From then on it was a waste of time. She continued to say, "contact the dealer, contact the dealer, contact the dealer" for every question I asked. When I asked if I would be responsible for paying for a fix of this past the warranty period since this problem started under warranty and has yet to be fixed, she was offended that I'd even asked that. Her reply of, "Well, we are not at liberty to discuss that situation and FMC has no responsibility past the warranty period." She then proceeded to say, "I hope that you understand what we have discussed, thank you for calling Ford Motor Company." BANG - she hangs up. So, I contacted the dealership - who has yet to respond - and my next step is the Better Business Bureau, our state atty. general and a personal lawyer. Ford Motor Company is a joke...

:angry: So...the dealership installed the ceramic brake pads and guess what??? (Drum roll, please...) The brakes continue to squeal!!! Remind you that the car has been to 4 dealerships in the past 4 months to try and solve the mystery of the noisy brakes. To top off the situation, I guess I am expected to "live" with the noise as they (the brakes) are expected to make some noise. What a complete joke - I never had a lick of trouble with my '02 Ranger - and Ford's "flagship" car can't even have quiet brakes. My next step, after writing this, is sending an email to Ford Customer Service to see what their "opinion" is on the matter. I can, however, guarantee you this - if the situation is not resolved soon, and I doubt it will get resolved by Ford at all, this will be the last Ford I buy and will be sure to inform everyone I can to avoid them. When you pay $30k for a car, you should be able to have some degree of quality...not this B.S. J

Well, the good news is that the dealer has ordered the cermaic pads and is planning to install them on Friday - hopefully :D this will fix the problem. I am a bit cautious on this 'remedy' since all other attempts worked for about a week and then the noise would return. Keep your fingers crossed... Joel

:D Funny you should say that...I got an email earlier from my saleman and it seems that the sales manager is getting into the mix. Those two met with the service mgr and service tech and they are looking heavily at that option as a possible solution. He - the salesman who is also a family friend - said they are also checking with Ford on this as well. So, we'll see what happens. Thx!

I've got an '05 500 with just over 30k miles - yes, I travel a lot for work - but I've been having a constant problem with the brakes squealing horribly. It has been to 4 different dealers since the problem started nearly 7k miles ago and has yet to be fixed. Two dealers said it was "the brake pads," another actually turned the rotors at 24k miles and most recently the original selling dealer replaced what they called "incredibly thin" rear rotors. And the problem is still there. Has anyone else experienced this? It's a totally annoying problem with a car my wife and I dearly love. I'm almost at the point of dealing directly with Ford if this can't be resolved - aka Lemon Law or other legal action - since the car will be out of warranty soon and I refuse to pay to fix a long documented problem that 4 dealers are clueless how to fix. Thanks! Joel <_<